Cheryl McLaws

Experience

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  Apollo Education Group

  Oct 2008 - Jun 2014

  • Financial Aid Specialist

    Apr 2011 - Jun 2014

  • Financial Aid Advisor

    Oct 2008 - Jun 2011
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  Balance Chiropractic

  Jul 2014 - Jul 2016

  Office Manager

  Front Office Management:*Scheduling patients and managing staff calendars*Greeting and checking patient in and out on a daily basis*Keeping office clean and providing a positive environment for patientsRevenue Cycle/Back Office Management:*Entry & submission of medical claims, processing mail and payments, follow-up as needed with insurance carriers*Office bookkeeping, bank deposits, daily and monthly reconciliations and staff payroll in QuickBooks*Office supply inventory, ordering & restocking*Soft collections on past due accounts *Creating job training materials Show less

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  Pantheon Global

  Jul 2016 - Apr 2023

  *Advising and offering solutions to start-up tech company for development of streamlined electronic medical records platform*Providing quality assurance auditing, process management review, support and solutions to four revenue cycle management companies*Providing individual quality assurance auditing, revenue cycle management review, support and solutions to 8 top-level clients and 20 mid-level clients*Updating and improving monthly client report in designing an interactive dashboard and more in-depth revenue cycle metrics and visuals*Providing process management review, support and solutions to corporate accounting department to resolve internal and external client complaints*Providing weekly and monthly reimbursement reports to Executive Management teamCollaborating with Operations Department to ensure daily client tasks are completed in a timely manner*Reporting directly to Executive Vice President, Director of Operations and Directly of Client Relations Show less *Providing process management review, support and solutions to four revenue cycle management companies*Overseeing 3 Account Managers providing individual quality assurance auditing, revenue cycle management review, support and solutions to 6-10 assigned clients with 20 total accounts*Collaborating with the Executive Management team in outlining, directing and overseeing complete structural reorganization of the entire Operations Department*Developing, producing and maintaining Standard Operating Procedure manuals and process sheets for 7 individual Operation teams (Data Entry, QA, Billing, Mail Room, Call Team, Claim Specialist and Appeals)*Collaborating with the Client Relations and Information Technology teams in resolving client complaints and improving internally designed database system*After Operations reorganization, overseeing multiple Operations teams of 40-60 full and part-time employees responsible for data entry, payment posting, quality assurance and billing.*Performing quality assurance auditing of teams’ daily work and providing necessary training, coaching and disciplinary action for team members*Collaborating with Sales team and Client Relations team in providing client training, traveling out of state when needed*Collaborating with assigned teams to ensure daily client tasks are completed in a timely manner Show less *Providing individual quality assurance auditing, revenue cycle management review, support and solutions to 5 clients with 12 total accounts*Overseeing team of 5-10 Account Analysts performing all necessary revenue cycle tasks*Performing quality assurance auditing of team’s daily work and proving necessary training, coaching and disciplinary action for team members*Preparing and delivering monthly account report and review to clients during monthly face-to-face meetings*Collaborating with team to ensure daily client tasks are completed in a timely manner Show less

  • Data Support Manager & Consultant

    Oct 2021 - Apr 2023

  • Department Manager & Consultant

    May 2019 - Oct 2021

  • Account Manager

    Jul 2016 - May 2019
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  Spiff Inc

  Nov 2022 - Mar 2024

  *Lead in implementation engagements with clients. *Responsible for multiple implementations at a time and ensuring projects progress as quickly as possible. *Building out commission calculation logic, following clients’ documented compensation plans. *Providing best practice strategies to clients and education as they take over self-managing their compensation plans in Spiff after implementation. *Collaborating with Integration Consultants, Reporting Consultants, and Client Success Managers to support clients and resolve issues as quickly as possible. Show less

  • Customer Solutions Consultant

    Oct 2023 - Mar 2024

  • Implementation Specialist

    Nov 2022 - Oct 2023
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  Salesforce

  Mar 2024 - now

  Senior Customer Adoption Analyst

  *Lead in implementation engagements with clients. *Responsible for multiple implementations at a time and ensuring projects progress as quickly as possible. *Building out commission calculation logic, following clients’ documented compensation plans. *Providing best practice strategies to clients and education as they take over self-managing their compensation plans in Spiff after implementation. *Collaborating with Integration Consultants, Reporting Consultants, and Client Success Managers to support clients and resolve issues as quickly as possible. Show less