Thulasi R

Experience

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  Jio

  Jan 2020 - Jan 2021

  Customer Service Executive

  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.• Described product and service details to customers to provide information on benefits and advantages.• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.• Streamlined communication channels for improved efficiency in handling customer concerns. Show less

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  BYJU'S Learning

  Feb 2021 - Jul 2022

  Business Development Executive

  • Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.• Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.• Engaged with customers to build business relationships.• Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.• Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.• Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.• Developed strong relationships with industry influencers and thought leaders to gain access to new business opportunities and referrals. Show less

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  ORION ACCUMULATORS PRIVATE LIMITED

  Jul 2022 - Oct 2024

  Admin Officer

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Executed record filing system to improve document organization and management.• Created and maintained databases to track and record customer data.• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.• Ensured accurate record-keeping with diligent data entry and database management for vital company information.• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.• Assisted development and implementation of new administrative procedures.• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale. Show less

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  SKM Air Conditioning LLC

  Jan 2025 - now

  Material Activities Coordinator