Matthew Callis

Experience

• 

  Waitrose

  Jan 1997 - Jan 2001

  Wines and Spirits Assistant

  • Gaining a thorough grounding in the demands and requirements of retail industry within a customer-focused shop floor role for a major UK supermarket chain• Developing strong management skills in the coordination of the work activities of staff within the department • Undertaking all tasks in a professional and dedicated manner, in line with company objectives and procedures

• 

  Riossi Motorcycles

  Jan 2001 - Jul 2003

  Sales Executive

  • Answering or researching all technical and general queries - offering a high standard of customer service whilst Influencing purchasing decisions in a non-pressurised manner• Providing customers of the store with an outstanding service at all times, ensuring repeat custom and complete satisfaction - clearly explaining the benefits of each product• Acting as a key point of contact for clients within the store, communicating with them in a professional manner within telephone and face-to-face interactions• Multitasking efficiently to ensure the timely completion of key duties including visual merchandising, delivery management and administration Show less

• 

  Infinity Motorcycles

  Sept 2003 - now

  • Maintaining a relentless focus on first time resolution in a Key Sales Executive role - sharing best practice to support the development of a wider range of services• Applying advanced managerial skills in the leadership and coordination of employees during periods of managerial absence - budget management and daily/weekly cash checks• Empowering & ensuring staff reach their full potential through constant evaluation & training - regular appraisals highlighting both strengths and weakness with a strategy for improvement• Preparing monthly reports inline with requirements, detailing how teams have performed against targets • Strong operational, analytical and numerical skills and the ability to simplify complex ideas • Maintaining operational standards/compliance - quarterly reviews of health and safety checks in store Day to day:• Delivering first class customer services – solving queries ensuring clear, precise information and advice is given in a polite and concise manner using excellent communication skills• Investigating case histories, consistently striving to exceed all agreed productivity and customer satisfaction KPI’s – demonstrating the ability and flexibility to respond to changing priorities• Utilising my self-motivation and initiative – taking personal ownership for development and demonstrating a passion to learn and master new skills and codes of practice• Liaising via telephone, email and web channels using excellent communication skills to effectively deal with all customer and service provider issues - applying a clear, impartial focus at all times • Delivering a very high level of administration - maintaining the integrity of the company data bases/spreadsheets Show less

  • Stock Control Manager

    Feb 2024 - now

  • Stock Controller

    May 2021 - Feb 2024

  • Assistant Manager

    Sept 2003 - May 2021