Ivan Berov

Experience

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  Spectrum Net (acquired by A1 Bulgaria)

  Sept 2007 - Jul 2009

  Network Engineer

  • Managed and optimized network infrastructure, ensuring high-quality communication services. • Conducted performance monitoring and troubleshooting, collaborating with teams to deploy effective network solutions and providing technical support and training.

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  VIVACOM

  Aug 2009 - Aug 2010

  Technical Support Helpdesk

  • Provided comprehensive technical support to customers, resolving issues related to telecommunications services. • Assisted with troubleshooting hardware and software problems, ensuring minimal downtime and customer satisfaction. • Collaborated with internal teams to escalate and resolve complex technical issues. • Maintained accurate records of customer interactions and solutions provided, contributing to improved service processes and customer experience.

• 

  Sprint Ltd

  Sept 2010 - May 2012

  DVB Engineer
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  Kamenitza Brewery (a Molson Coors company)

  Jun 2012 - Nov 2024

  • Led the development and implementation of a platform enabling seamless product ordering for wholesalers, utilizing Agile methodologies and ensuring continuous delivery.• Managed logistics optimization through process automation and system integration, enhancing operational efficiency.• Directed the creation of tools for efficient KPI tracking, improving data-driven decision-making processes.• Collaborated with Compliance and DevOps teams to ensure product adherence to regulatory standards.• Defined project scope and objectives with cross-functional teams, delivering projects on time and within budget.• Developed comprehensive project plans, tracked progress, and performed risk management to address potential issues.• Consistently provided project updates to stakeholders, ensuring alignment with business goals and objectives. Show less

  • Senior Project Manager

    Feb 2022 - Nov 2024

  • Project Manager

    Mar 2019 - Jan 2022

  • Business Analyst

    Jan 2015 - Feb 2019

  • Information Systems Specialist

    Jun 2012 - Dec 2014
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  KBC Global Services

  Dec 2024 - now

  Project Manager

  • Developing, coordinating, and tracking project plans with timely updates.• Providing structured progress reports and presenting status updates in account meetings.• Monitoring budgets, aligning resources, and ensuring efficient execution.• Identifying, reporting, and resolving issues while managing escalations.• Planning, aligning, and communicating customer tasks and maintenance activities.