Kaylee Burns

Experience

• 

  University of Pittsburgh at Johnstown

  Mar 2014 - Apr 2017

  Creating Study Abroad program documents; founding member of Study Abroad Advisory Board (SAAB); organizing Study Abroad marketing and promotion events; providing support for international students. Sales (bus deposits, movie tickets, concert tickets, etc.); campus activities and inquiries; campus game room maintenance.

  • International Program Support and Services Intern

    Aug 2016 - Apr 2017

  • Campus Desk Clerk

    Mar 2014 - Dec 2016
• 

  Cigna

  Jul 2017 - Oct 2017

  Customer Service Representative

  As a CSR, my duties included coordinating and ensuring a correct administrative follow-up of assigned contracts/clients; maintaining good contacts with insurers, insured and clients concerning their policies and non-medical claims; contracting administration and client communication for designated client relationships.

• 

  PNC

  Nov 2017 - Mar 2019

  Collateral Processor

  As a Collateral Processor, my duties included:• Executing standard collateral processing activities. • Verifying work processes to ensure completeness, accuracy and conformance to established service levels, policies and procedures.• Serving as a Loan Support Analyst delegate in advanced functions, such as escalations, specialized requests, and reports.• Providing training to team members and other PNC departments.• Recommending improvements and assisted with implementation of new/updated processes. Show less

• 

  University of Pittsburgh

  Mar 2019 - Nov 2023

  My duties as an Immigration Specialist included: • Serving as primary contact for all regional campus international students and alumni (100+ students), as well as regional campus contacts.• Serving as a contact for all incoming international students at the Pittsburgh main campus (1,200+ students).• Assisting in coordinating and executing new international student orientation programming and communications.• Managing international student records and runs reports via the Sunapsis database.• Regularly updating and providing recommendations to improve processes and information provided in Sunapsis, as well as the office website to ensure accuracy/compliance.• Collaborating with other university departments to ensure student success.• Providing trainings for coworkers, regional campus contacts, and other university departments on Sunapsis functions and F-1/J-1 student regulations/requirements.Specific DSO/ARO responsibilities included:o Advising students/department contacts on F-1/J-1 regulations.o Ensuring student compliance with university and government regulations.o Issuing visa documents (l-20/DS-2019) for incoming and active students.o Processing requests for active regional students via the government database (SEVIS) such as: reporting employment (CPT/OPT/STEM OPT), program extensions, reduced course loads, etc. and issues visa documents as needed. Show less As a New Student Specialist, I served as primary contact for all new incoming international students (1,200+) for all university campuses.Specific DSO/ARO responsibilities included:o Issuing all new/transfer international student F-1/J-1 visa documents.o Advising incoming international students on F-1/J-1 visa requirements/processes.o Making updates to incoming student records via the government database (SEVIS), such as deferrals, cancellations, etc.• Coordinating and executing new international student orientation programming and communications.• Managing all new international student records via the Sunapsis database.• Collaborating with other university departments to ensure student success. Show less

  • Immigration Specialist

    Aug 2021 - Nov 2023

  • New Student Specialist

    Mar 2019 - Aug 2021
• 

  ACA Group

  Nov 2023 - Apr 2024

  Compliance Analyst (MS)

  As a Compliance Analyst in Managed Services I assisted with ACA service offerings, including regulatory filings and expert network chaperoning. I also participated in calls with clients and project managers, reviewed client policies and procedures, and worked with supervisors to resolve any issues.

• 

  University of Pittsburgh

  Apr 2024 - now

  Program Manager for Student Success

  As the Program Manager for Student Success, my duties include, but are not limited to:Providing the administrative and operational functions of the Pitt PRSSIM Project for degree exploration and certification platform support (including Degree Finder and me3), especially examining platform use, user behaviors, and assisting in evaluating relationships between the platforms’ interventions and absolute priorities. Additionally, I utilize my project management skills by:• Coordinating activities across the University to support the Pitt PRSSIM Project.• Providing services directly to customers, including students, staff, faculty, project partners on the Pittsburgh and regional campus, as well as external partners.• Establishing uniform correspondence procedures and style practices. Overseeing the creation of updates to the website and other media to promote the program.• Preparing activity reports for guidance of management. Show less