Edwin Khng

Experience

• 

  Smart Solution Trading

  Jan 2004 - Jan 2006

  It Technician

  Troubleshooting for computer hardware and software, provide onsite service for user, installation and maintain CCTV hardware and also software and troubleshooting for inkjet and laser printer.

• 

  Chimera Event Sdn Bhd

  Feb 2010 - Feb 2012

  Project Coordinator

  Recruit promoter and provide training and working material for promoter. Supervise promoter and make sure promoter was achieve the target and goals. Provide onsite support for promoter and made sure the trial smoothly. Communicate with buyer and also merchandiser.

• 

  IBM

  Jan 2012 - Jan 2013

  Helpdesk Specialist

  Handling user calls, emails and solve or diagnostic user IT related problems by phone. Working in real stressful and time chasing, able to achieve 93% first call resolution (fcr) every months.

• 

  Singtel

  Dec 2013 - Dec 2014

  TM Executive Support

  ALL IT related support to all top management members and board members of SingTel. Include widely and require 24x7 standby. Is a personal problem resolver for all VIPs in SingTel.

• 

  Senoko Energy

  Nov 2014 - Jul 2019

  IT Specialist & Site Infrastructure Analyst

  IT Specialist - Work as IT service desk to support internal user at Senoko Energy, play as problem resolver roles or escalate the problem to relevant teams. Handling all service desk tickets.Site Infrastructure Engineer- Work as site infrastructure engineer, involve in planning, deployment and maintenance for all site infrastructure items. - Full involvement in network infrastructure and maintenance. Respond to any network issues and design for network plans.- Play administrator roles in several critical system such as active directory, office365, email server, avaya PABX system, firewall administrator, VPN administrator, distribution list, asset management system and so on. Show less

• 

  Exclusive Networks Singapore

  Jul 2019 - Jun 2022

  Manage Palo Alto Post Sales TeamManage escalation caseOverview team KPI and resources PlanManage project deploymentsHandle overflow projects and support tickets Handling several kinds of IT Security Product such as Palo Alto Firewalls, Prisma Access, and etc

  • Palo Alto Team Leader

    Jan 2021 - Jun 2022

  • Solution Engineer

    Jul 2019 - Jan 2021
• 

  NCS Group

  Jun 2022 - Feb 2023

  Project Manager (Cybersecurity)

  NCS Heroes : Achievement AwardsWon this award with a group of people for delivery the 1st of focused project within the firm for 2022. Kudos to veryone!Within a team, managing a 100Million revenue size government project - with decentralized responsibilities to tackle a challenging and hefty project size. Scheduling, planning, resource allocation, apply Agile methodology of project management, scrum involvement and daily standup involvement. Having good understanding of how government project works and understand about government project compliances. Show less

• 

  Akamai Technologies

  Feb 2023 - now

  Technical Project Manager

  Working as technical project manager in Akamai Pte Ltd under PS team. In charge to maintain customer accounts and answer customer for technical related problem. Be the first contact person of customer. Involve in PS delivery.