Edwin Khng

Edwin Khng

It Technician

Followers of Edwin Khng477 followers
location of Edwin KhngSingapore, Singapore

Connect with Edwin Khng to Send Message

Connect

Connect with Edwin Khng to Send Message

Connect
  • Timeline

  • About me

    Technical Project Manager at Akamai Pte Ltd

  • Education

    • Multimedia University

      2010 - 2013
      Bachelor of Information Technology Information System Engineering

      Activities and Societies: Chinese Language Society, IT Society, Microsoft Academy

    • Multimedia University

      2006 - 2008
      Diploma Information Technology
  • Experience

    • Smart Solution Trading

      Jan 2004 - Jan 2006
      It Technician

      Troubleshooting for computer hardware and software, provide onsite service for user, installation and maintain CCTV hardware and also software and troubleshooting for inkjet and laser printer.

    • Chimera Event Sdn Bhd

      Feb 2010 - Feb 2012
      Project Coordinator

      Recruit promoter and provide training and working material for promoter. Supervise promoter and make sure promoter was achieve the target and goals. Provide onsite support for promoter and made sure the trial smoothly. Communicate with buyer and also merchandiser.

    • IBM

      Jan 2012 - Jan 2013
      Helpdesk Specialist

      Handling user calls, emails and solve or diagnostic user IT related problems by phone. Working in real stressful and time chasing, able to achieve 93% first call resolution (fcr) every months.

    • Singtel

      Dec 2013 - Dec 2014
      TM Executive Support

      ALL IT related support to all top management members and board members of SingTel. Include widely and require 24x7 standby. Is a personal problem resolver for all VIPs in SingTel.

    • Senoko Energy

      Nov 2014 - Jul 2019
      IT Specialist & Site Infrastructure Analyst

      IT Specialist - Work as IT service desk to support internal user at Senoko Energy, play as problem resolver roles or escalate the problem to relevant teams. Handling all service desk tickets.Site Infrastructure Engineer- Work as site infrastructure engineer, involve in planning, deployment and maintenance for all site infrastructure items. - Full involvement in network infrastructure and maintenance. Respond to any network issues and design for network plans.- Play administrator roles in several critical system such as active directory, office365, email server, avaya PABX system, firewall administrator, VPN administrator, distribution list, asset management system and so on. Show less

    • Exclusive Networks Singapore

      Jul 2019 - Jun 2022

      Manage Palo Alto Post Sales TeamManage escalation caseOverview team KPI and resources PlanManage project deploymentsHandle overflow projects and support tickets Handling several kinds of IT Security Product such as Palo Alto Firewalls, Prisma Access, and etc

      • Palo Alto Team Leader

        Jan 2021 - Jun 2022
      • Solution Engineer

        Jul 2019 - Jan 2021
    • NCS Group

      Jun 2022 - Feb 2023
      Project Manager (Cybersecurity)

      NCS Heroes : Achievement AwardsWon this award with a group of people for delivery the 1st of focused project within the firm for 2022. Kudos to veryone!Within a team, managing a 100Million revenue size government project - with decentralized responsibilities to tackle a challenging and hefty project size. Scheduling, planning, resource allocation, apply Agile methodology of project management, scrum involvement and daily standup involvement. Having good understanding of how government project works and understand about government project compliances. Show less

    • Akamai Technologies

      Feb 2023 - now
      Technical Project Manager

      Working as technical project manager in Akamai Pte Ltd under PS team. In charge to maintain customer accounts and answer customer for technical related problem. Be the first contact person of customer. Involve in PS delivery.

  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt

      New Horrizon
      Dec 2017
    • CYBERFORCE: Guardian

      Palo Alto Networks
      Jul 2021
      View certificate certificate
    • Palo Alto Networks Certified Network Security Engineer

      Palo Alto Networks
      Dec 2019
      View certificate certificate
    • PRINCE2® Foundation Certification Training

      AXELOS Global Best Practice
      Feb 2015
    • EC-Council Certified Security Analyst (Practical) (ECSA)

      EC-Council
      Apr 2018
    • CYBERFORCE: Defender

      Palo Alto Networks
      Aug 2021
      View certificate certificate
    • ITIL Foundation Level

      AXELOS Global Best Practice
      Nov 2014
  • Honors & Awards

    • Awarded to Edwin Khng
      NCS Heroes : Achievement Awards NCS Pte Ltd Sep 2022 Won this award with a group of people for delivering the 1st of focused projects within the firm for 2022. Kudos to everyone!