Sergio Silva

Experience

• 

  Universidad Industrial de Santander

  Apr 2015 - Oct 2015

  Design and construction of a low cost and improved mobility transtibial prosthesis
• 

  SLB

  Jul 2016 - now

  Responsible for an IT Support team in the Global Service Desk at Schlumberger. In charge of keeping the service support running and make sure that all the Service Factors and KPIs are accomplished. Also, follow up on the career progression, performance and learning of all the analyst on my team. Responsible for the integrity of Schlumberger’s enterprise mobility estate. In charge of supporting end-users mobile productivity by maintaining the stability of the mobility IT infrastructure and liaising with other IT teams to ensure users have strong technical support and smooth mobile user experience.

  • CDSS Performance Live Centers Service Manager

    May 2024 - now

  • Information Technology Support Team Lead

    Mar 2022 - May 2024

  • Enterprise Mobility Analyst

    Apr 2020 - Mar 2022

  • Service Desk Analyst

    Jul 2016 - Apr 2020