Richard Miller

Experience

• 

  GENMED Medical Advisors

  Feb 2004 - Sept 2006

  Apprentice Broker
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  Prestige Retail Services (SPAR)

  Oct 2006 - Dec 2010

  Overview: Responsible for groceries within a region of stores. Managed floor planning, category ranges, forward share, change implementation, product performance, reporting Etc. Relationship management of all suppliers and oversight. Overview: Link between SPAR category management and grocery suppliers. Managed all grocery category planograms and ranging data for SPAR North Rand Division through to each Individual store. Managed report drawing and incorrect range data from National Head Office.

  • Category Management Specialist

    Jan 2007 - Dec 2010

  • Space Planner & DC Support Specialist

    Oct 2006 - May 2007
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  SPAR

  Jan 2011 - Feb 2012

  Retail Operations Manager

  Key Achievements: • Successfully managed a turn-around within the region from a 6-month negative monthly growth to a consistent positive monthly organic growth.

• 

  PerDM Consulting

  Mar 2012 - Apr 2014

  Key Achievements: • Ensured stellar customer service, enforced compliance with all applicable regulations, minimising financial impact to the company and driving customer retention initiatives.• Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction.• 2014: Conducted business case studies and created presentations to assist the international business with client acquisition.• 2013: Managed and co-ordinated the setup of a real time, web based sales and quality feedback system to increase service excellence to all clients.• 2013: Introduced new structures in expense management to decrease CTC. Show less

  • Head of Client Services

    Sept 2013 - Apr 2014

  • Strategic Project Manager

    Jan 2013 - Aug 2013

  • National Sales & Quality Assurance Manager

    Mar 2012 - Dec 2012
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  M4JAM (Pty) Ltd.

  Oct 2014 - Apr 2018

  Key Achievements: • Demonstrated professional management and strong interpersonal skills in all customer and key account interactions; implemented all business-building expectations. • Managed core strategy development, large scale implementation, process optimisation, change management to improve business processes and facilitate solution definitions.• Devised and initiated sales strategies to promote effective sales performances and enhance revenue growth, developed and built strategic relationships with key stakeholders.• Improved the market position and maximising financial growth. Show less

  • National Key Account Manager

    Jan 2017 - Apr 2018

  • Project Manager

    Jan 2016 - Dec 2016

  • National Sales Manager

    Jun 2015 - Dec 2015

  • NIC National Manager (Channel Development Manager)

    Oct 2014 - May 2015
• 

  GloCell Distribution

  May 2019 - Dec 2019

  Consultant: Sales and Distribution (Head of Starter Packs)

  Key Achievements: • Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability.• Drove continuous process improvement.Overview:• Headed up the pre-paid starter pack division for GloCell Distribution (Subsidiary of Blue Label Telecoms).• Co-ordinated strategic planning and managing overall performance of the starter pack business through various distribution channels, while building sustainable relationships with mobile network operators, customers and suppliers. • Tasked with re-engineering commercial structures and the development of key strategic projects to increase revenue streams. Show less

• 

  Singer Photogaphic (Distributing Kores Stationary)

  May 2021 - now

  Consultant: Sales

  Overview: • Managed and co-ordinated and establishing a successful sales solution. Built and maintained effective and sustainable relationships with SPAR stores, DC Category Buyers and Internal Staff.• Driving the performance of the stores to achieve organisational sales objectives. Developing growth strategies and plans. Drove individual store sales performance to attain regional goals through organic growth, marketing activities and range expansion.