
Muhammad Abdul Qader

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About me
E-commerce | Facilities Management | Operations Management | Customer operations & Service
Education

Premier University
2012 - 2013MBA Marketing
Govt. Hazi Moh. Mohsin College
2001 - 2003Higher secondary Business/Commerce, General
Khagrachari govt. High school
1992 - 1997Secondary school certificate Science
Experience

Banglalink
Apr 2008 - Jun 20211. Providing necessary support to B2B organization by performing activation of connections, maintaining stock availability of SIM, dial, handsets and modems, generating different sorts of analysis & reporting to the stakeholders.2. Assess the product demand and communicate to supply chain management about stock requirements.3. Setting credit limit and settlement schedule and monitor timely credit realizationManage B2B reporting databases and update as required. Prepare various activity reports (e.g. usage and Activation etc.) on a regular basis and share with stakeholders.4. Developing own work area by knowledge gaining on new methodologies to existing process to enhance efficiency in day-to-day operations.5. Forecast and plan departmental vehicle requirements upon business need. Organize departmental meetings and events. Ensure the stock of gift items and stationeries for the whole business unit.6. Prepare all necessary documents related to expenditures/petty cash to facilitate the Head of Division for his review and approval.7. Scrutinize all submitted documents for SIM activation (e.g. SAF, BTRC copy, biometric registration etc). Show less 1. Utility management 2. Project support3. Calculating and comparing costs for required cost efficiency 4. Coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning,waste disposal and recycling5. Coordinating the maintenance of power equipment & office infrastructure (proactive maintenance of Chiller, AC, Generator, AVR, power line, furniture, building etc., ensuring availability of refreshment, cleaning service, stationery etc.). 6. Ensuring the building meets health and safety requirements and that facilities comply with legislation7. Keeping staff safe, i.e. Environment, Safety & Security.8. Coordinating and leading one or more teams to cover various areas 9. Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences10. Cafeteria management 11. Fleet & protocol management 12. Maintaining Govt. & Private relationships 13. Managing regional support14. Plantation management Show less
Enterprise Operations Specialist
Jan 2018 - Jun 2021Administrative Assistant
Feb 2012 - Dec 2017Coordinator
Jan 2010 - Jan 2012Customer Care Representative
Apr 2008 - Dec 2009

Truck Lagbe
Jul 2021 - May 20231. Ensure different source channel integration for potential lead generation2. Monitor sales leads and conversion rates on daily basis and identify changes3. Understand and define the consumer journey, identify pain points and suggest improvements4. Keep updated with latest technologies and techniques and implement best practices across the industry5. Identifying problems and articulate well enough to drive service improvements6. Streamlining and automating the process flow and ensuring seamless experience for customers7. Arrange training and performance evaluations to develop and ensure sales growth8. Evaluate team performance on regular basis9. Ensure vendor training, performance evaluation and motivational session arrange for better sales growth10. Ensure monthly/quarterly/yearly GMV & profit of the unit. Show less 1. Identify & on board potential partners to make sure adequate amount of supply.2. Business project lead generation & identify the right project to be involved.3. Unlock & execution business project to ensure superlative service experience.4. Monitor the entire journey of every project to ensure process upgradation.5. Supervise timely credit collection and fleet owner payment.6. Establish and maintain healthy relationships with both partners & clients.7. Motivate and supervise the Dispatchers for business growth Show less
Manager, Marketplace (Shifting)
Sept 2021 - May 2023Area Manager, Project Logistics
Jul 2021 - Aug 2021

Building technology & ideas ltd. - bti
Sept 2023 - nowManager1.Sourcing lands for joint-venture and scrutinizing land documents.2.Conduct meetings with Land Owners.3.Convert leads into priority.4. Conduct accurate market surveys regarding the price of land.5.Negotiate with landowners regarding land price as appropriate.6.Vetting land documents from Govt. offices7.Procurement of big volume of land efficiently.8.Prepare feasibility report.9.Daily supervision of team members.
Licenses & Certifications
- View certificate

Managing Customer Expectations for Frontline Employees
LinkedInOct 2018 - View certificate

Leading the Organization Monthly
LinkedInMar 2020 - View certificate

Writing Emails People Want to Read
LinkedInMar 2021 - View certificate

Managing Stress
LinkedInOct 2018 - View certificate

Communicating with Empathy
LinkedInApr 2021 - View certificate

Business Etiquette: Phone, Email, and Text
LinkedInJul 2019 - View certificate

Become a Super-Collaborator
LinkedInApr 2021 - View certificate

Achieving Your Goals
LinkedInOct 2018 - View certificate

Cultivating a Growth Mindset
LinkedInMay 2019 - View certificate

Professional Networking
LinkedInMay 2019 - View certificate

Cultivating Mental Agility
LinkedInMay 2019
Languages
- enEnglish,bangla
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