Monique Befidi

Experience

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  Delta Air Lines

  Nov 2010 - Oct 2013

  Customer Service / Acertify Fraud Analyst

  • Managed Delta Airlines’ fraud queues and ensured all suspicious transactions were reviewed in a timely manner• Minimized fraud losses and chargebacks through the prevention, detection and investigation of suspicious transactions initiated on Delta.com• Investigated suspicious alerts received from outside partners or other fraud monitoring applications and ensured all related records are maintained• Monitored the chargeback levels for different card types and provided regular reports on fraud trends and chargeback levels to senior management• Recommended new business rules and procedures to improve screening and fulfillment processes for Delta Airlines’ products and services to reduce fraud• Analyzed the chargeback trends and improved the chargeback process by proactively providing required paperwork to the Chargeback Department • Used analytical skills to perform trend analysis related to fraud cases Show less

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  JPMorgan Chase & Co.

  Oct 2013 - Dec 2018

  • Performed KYC (Know Your Customer) investigations• Performed the due diligence of new clients by requesting the applicable KYC documentation• Performed analytical risk assessments of the KYC profiles based on the documentation provided and the merchant’s financial activities• Calculated notional risk associated with merchant’s business model and method of payment instruments with respect to established business procedures• Performed financial statement analysis for new and existing merchants to determine their financial viability and exposure to the JP Morgan brand name• Approved and establish KYC profiles and advise on additional underwriting requirements to maintain the merchant account • Conducted periodic evaluations of existing merchant accounts by performing a verification that a due diligence was performed according to the established standards; and that the files and risk assessments were up to date • Ensured merchants meet the firm’s KYC (Know Your Customer), AML (Anti – money Laundering) standards, and payment brand requirements • Initiate adverse actions on merchant accounts when needed and update the KYC database Show less • Reviewed merchant accounts processing patterns to identify potential risk factors associated with their overall credit card and debit card processing• Conducted detailed risk assessments by analyzing documents and statistics reports on merchant accounts to minimize financial losses to the JP Morgan Chase merchant services department• Investigated merchant accounts to determine whether they were in compliance with the Bank Secrecy Act, US Patriot Act and other pertinent Anti Money Laundering (AML) laws and regulations• Performed due diligence research on newly boarded merchant accounts• Audited merchant account transactions to detect potential suspicious activities and filed suspicious Activity Reports (SAR) in accordance with the Bank Secrecy Act • Advised senior management on potential risk factors and Anti Money Laundering (AML) enhancement strategies for high-risk merchants in order to mitigate JP Morgan Chase’s overall risk exposure• Assisted in implementation of risk mitigating strategies such as additional underwriting requirements and web redesign to flag potentially fraudulent activities • Investigated fraud alerts issued by different financial institutions such as MAC alerts and Third-Party monitoring reports in order to preemptively terminate newly opened accounts boarded through the auto- approval process• Participated in Anti Money Laundering trainings related to the Bank Secrecy Act, the US Patriot Act and the Office of Foreign Assets Control Show less

  • Credit Operations Analyst/ KYC investigator

    Sept 2017 - Dec 2018

  • Risk Analyst II

    Oct 2013 - Aug 2017
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  Truist

  Sept 2022 - now

  Financial Crimes Analyst

  • Conduct detailed analysis of financial crimes on client’s bank accounts • Perform thorough investigations of client’s fraud claims to determine whether it is covered by Federal Regulation E and adjudicate accordingly• Initiate the chargeback process when applicable, to recover losses derived fraudulent activities on clients’ checking accounts• Investigate claims abuse• File suspicious activity reports when warranted• Review auto generated fraud alerts in an effort to minimize the negative impact on clients’ overall banking experience• Perform due diligence and determine whether adverse action in needed on client’s bank accounts and debit cards• Authorize provisional funds to be credited to clients’ bank accounts while performing the fraud investigation• Use critical thinking skills to make well supported decisions as applicable to the alert type• Utilize banking systems to investigate and research transactions to ensure that the financial crimes requirements are met• Use analytical skills to prioritize and resolve fraud cases in a timely manner in compliance with Federal Regulation E• Participate in Anti Money Laundering training activities as applicable to the financial industry• Advise management on process improvements to mitigate Truit bank’s risk exposure and prevent fraud Show less