Eric Eason

Experience

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  HarborNet

  May 2006 - Aug 2008

  Technical Support

  • Performed computer repair and home network support for customers.• Provided technical support via phone and email for customers of a regional ISP.• Resolved internet connectivity and email troubles escalated by tier 1 support.• Coordinated the restoration of internet services with field technicians.

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  Rainier Connect

  Aug 2008 - Nov 2009

  Technical Support

  • Provided technical support via phone and email for customers of a regional ISP.• Resolved internet connectivity and email troubles escalated by tier 1 support.• Coordinated the restoration of internet services with field technicians.• Led the move of customer web servers to a new facility. Notified customers, updated DNS records, moved hardware, and verified functionality at the new location.

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  Northwest Medical Specialties

  Nov 2011 - Mar 2018

  Network & Systems Administrator

  • Managed the network and servers for over 250 users across six locations.• Administered Windows Active Directory, including the implementation of Role Based Access Control, Group Policy configuration, Security audits, and user management.• Ensured availability and smooth operation of two electronic medical record systems, a laboratory information system, and several departmental record keeping systems. Worked with the vendors of each system to create a server environment best suited for each application.• Responsible for research, testing, purchasing, and implementation of new hardware and software.• Provided leadership to the IT team, including setting standards and procedures, teaching advanced technology topics, and assisting with complex problems.• Migrated on-site Exchange to Office365 without interruption to end users. Implemented SharePoint and Skype for Business, improving communication and information availability within the company.• Implemented server virtualization, creating a Hyper-V infrastructure and migrating physical servers to it, reducing new server hardware costs by $100,000 over five years.• Managed the creation of health information interfaces with partnered hospitals and diagnostic testing providers. Would create and lead a team consisting of department managers and representatives from partnered companies and vendors, coordinating their efforts to ensure the successful and timely creation of an interface that meets the needs of all parties involved.• Updated aging wireless infrastructure, providing expanded, reliable coverage at all clinic locations. Added isolated guest wireless access to improve patient experience without compromising network security.• Developed web applications using Ruby on Rails to track research studies for our clinical research team, and to easily post job openings to the company web site for our HR department. Show less

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  AIM Aerospace Inc.

  Mar 2019 - Aug 2019

  Systems Administrator

  • Managed the network and servers for 500 users in an aerospace manufacturing facility.• Mentored the help desk technician, providing guidance, assistance, and training as required.• Implemented computer imaging using Microsoft Deployment Toolkit.• Configured and deployed Sophos Endpoint Security across the organization.• Managed a high volume of change and trouble requests, ensuring priority was given to the issues with the highest impact.

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  Allovus

  Aug 2019 - Oct 2020

  Manager of Tech and Support

  • Responsible for all aspects of technology and support for 60+ employees in a remote environment. Most employees were on-site with clients, performing user experience design, research, and development.• Worked with clients and employees to ensure that all technical needs were met.• Presented new technologies to enhance business processes.• Managed the Microsoft Azure and Office 365 environment, including a ASP.NET web app, SQL database, and Azure Active Directory.• Migrated the organization from Skype for Business to Microsoft Teams, designing the group infrastructure, providing training, and creating solutions to use the service more effectively.• Secured company data utilizing Office365, Azure Active Directory, and company policies• Performed front-end development on the company web site, working with designers, writers, and managers to create a series of case studies showcasing the work of our design studio. Utilized ASP.NET C#, HTML, CSS, and Javascript to create responsive and adaptive pages for all devices. Show less

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  Seattle University

  Aug 2021 - now

  Server Engineer