Mohammed Amin

Experience

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  Walker Datavision

  Feb 1999 - Feb 2002

  IT Support Analyst

  • Design a label’s format using Bartender software.• Thermal printer maintenance• Laser printer maintenance• Maintain and fix hand held label scanners• Quoting and selling of printing services to clients• Liaising with vendors, partners and engineers to deliver an exceptional customer experience

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  Manukau City Council

  Jul 2004 - Dec 2007

  PeopleSoft Application Support Analyst

  • Manage environment creation, maintenance, refreshes, and Object comparison reporting• Provide 2nd/3rd level support for all the PeopleSoft systems (CRM, HCM, FDM).• Maintain server operating system according to PeopleSoft best practice.• On-call duties which include daily checks for PeopleSoft and Database checks.• Assist in the mentoring and development of the Assistant Administrators and ensure effective knowledge transfer within the PeopleSoft Administration team.• Project and incident management.• Technical Documentation.• Assist and manage the migrations of Objects between Environments.• Administration of security with the management of user profiles, permission lists• PeopleSoft application and PeopleTools upgrade• Maintain PeopleSoft enterprise servers across four environments [HRM/CRM/FDM/Portal] and two separate versions [8.1x/8.4x]. Show less

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  Auckland Council

  Dec 2007 - Dec 2019

  • Manage a team of five administration specialists to deliver and continually enhance and improve the ServiceNow platform in Auckland Council.• Undertake analysis and identify all possible avenues for increased automation and efficient delivery of services such as incident, request for service, asset management, configuration management, problem management etc.• Work with vendors to keep the ITSM platform current and up to date.• Work with other business groups that have additional modules on the platform, project managers, service owners, necessary CCO’s and the Service Management Enhancement team to on-board services and improve functionality.• Work with Enterprise Services Manager to build appropriate business plans and execute.• Work to develop strategies with the ISLT which clearly identify delivery requirements and roadmaps. Show less • Work with the business owners and Enterprise Architecture team to come to an agreement on the services that Information Services will provide to the business.• Work with the different teams in IS to evaluate and select internal and external talent to ensure the best match between the individual and the work requirements from the business.• Develop the business IT Strategy in-line with Auckland Council overall IT strategy keeping in mind future growth and technology innovation of Auckland Council.• Manage the overall relationships between Information Services and business stakeholders • Support and provide input to the IS Portfolio Manager on what services their customers are requesting and therefore what services should be in the IS Service Portfolio for their customer group.• Overall responsibility to customers for all IS service delivery including both operational services and project outcomes.• Provide the business, the Programme Directors and their teams with a means of escalation for project issues and poor delivery performance. Show less • Works directly with the allocated Business Unit users in meeting their accountabilities as determined by the SLAs• Primary point of contact for all projects implemented and impacting the applications supported by my team• Combine business unit process with the functionality of the software solution to ensure the most efficient solution within cost constraints is given• Maximizes the existing functionality of software solutions by identifying, developing, recommending and implementing business process changes• Ensure Operating system availability in line with performance measures• Liaises with vendors for problem resolution, monitors vendor performance so that it is at expected levels; provides feedback and recommends solutions to IS Management team.• Coach, mentor, motivate and manage the team to achieve effective and efficient delivery of services• Analyze business requirements and provide targeted resolutions to maximize user productivity• Relationship management with business and technical stakeholders Show less • Technical change control coordinator• Maintain an in depth understanding of the Enterprise Applications system and architecture.• Deploy and maintain vital business solutions on enterprise platform architecture.• Assess business requirements against platform capabilities.• Maintain an in depth understanding of the Enterprise Applications system and architecture• Managing issue resolution process and taking corrective action as necessary.• Liaising with vendors for support and upgrades.• Support various applications on Citrix platform.• SAP GUI Application support.• SAP Application Security support.• CHRIS application and system support.• CLASS booking system application and system support.• GreenTree Finance Solution application and system support.• Clubware application and system support. Show less

  • Team Leader - Service Management Platform

    Dec 2017 - Dec 2019

  • ICT Business Partner

    Aug 2014 - Dec 2017

  • Senior Application Support Analyst

    Jun 2012 - Aug 2014

  • ERP Application Support Analyst

    Dec 2007 - Jun 2012
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  Ministry for Primary Industries (MPI)

  Jan 2020 - Jul 2022

  Manager Technical Systems Analysis

  • Manage the Technical Systems Analysis team in Auckland, Wellington and Christchurch• Ensure team’s strategic plans support MPI’s overall strategic vision and organisational strategy• Ensure the on-going capability of the team is developed and maintained by recruiting top talent, ensuring individual performance is managed, identifying development needs, and identifying appropriate development opportunities• Ensure that all resources within the function are managed efficiently and effectively through the implementation of and adherence to organisational policies and procedures, e.g. financial management, recruitment and selection, health, and safety.• Develop, implement, and maintain standards and processes to ensure the team can operate in an agile DevOps environment.• Work with MPI’s software vendor partners to ensure that MPI they are being engaged correctly and that they are delivering to MPI standards. Show less

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  Health New Zealand | Te Whatu Ora

  Jul 2022 - now

  • Manage a team of 10 Oracle Functional Specialists, Oracle Developers and Integration Specialist• Create and implement a roadmap for workflow management across the FPIM functional specialists, and developers• Ensure that the application/programme roadmaps are an accurate representation of stakeholder requirements and aligned to the programme requirement• Contribute to the coordination and development of business cases, project briefs, work packages to ensure they are aligned to the programme.• Ensure effective delivery of enhancements (liaising with the Operations & Compliance Manager) on BAU project activities including Upgrades, Enhancements and Continuous improvement activities.• Manage technical resources within budget and programme schedule.• Apply rigorous change management practices, operate and adhere to the governance processes that protect the integrity of the solution• Manage transition processes in coordination with the Operations and Compliance Manager and Change and Release Manager to take the Oracle software changes/enhancements that effect business processes, through a documented process to ‘handover’ to BAU and introduction to the DHB customers Show less

  • Group Manager Technology and Support

    Sept 2023 - now

  • Technology Delivery Manager

    Jul 2022 - Sept 2023