Ian Glasner

Experience

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  Connect Logistics

  Apr 2006 - Apr 2008

  Account Manager

  Responsible for generating new business for established freight logistics firm. Companyoffers freight shipping services to all points in North America as well as Word Wide.Generate new sales leads through cold calls and in the field; generate new business;make onsite client visits; maintain sales quotas; maintain client relationships.

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  ISG Transportation Inc.

  Dec 2008 - Nov 2010

  Business Development Manager

  Responsible for generating new business for established freight services broker. Company offers freight shipping services to all points in North America as well as World Wide.Generate new sales leads through cold calls and in the field; generate new business;make onsite client visits; maintain sales quotas; maintain client relationships.

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  Bakers Plus Foods

  Mar 2011 - Dec 2013

  Account Manager

  Bakers Plus Foods:Demonstrated in-depth knowledge of the product line and competitors' offerings. Prepared product samples for clients, managed order deliveries and conducted food styling and photography for the company's product range.• Grew two companies by securing new accounts and nurturing strong client partnerships while supporting owners of two organizations while serving as a business development manager.• Generated additional revenue for two companies by onboarding new clients and acquiring new accounts in food service, including commercial, retail, and industrial.• Designed and launched new products based on market trends in collaboration with owners. Show less

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  Filtrex Powerwash

  Mar 2011 - Jul 2012

  Account Manager

  Filtrex Power Wash:I conducted sales by assessing client needs and recommending suitable products and services. Executed comprehensive site assessments, including photographic and rooftop inspections, for new accounts. I acted as a liaison between customers and staff to facilitate scheduling and ensure the completion of "Scope of Work" requirements.

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  Reversomatic

  Jul 2012 - Dec 2013

  Inside Sales

  A manufacturer of a wide range of commercial and residential fans (including bathroom; kitchen exhaust HRV/ERV). Worked in their factory outlet store serving both contractors and the public. Store not only sells line of fans, but is also a supplier of a wide range of products and hardware geared towards the heating and air conditioning industry. Products included venting; all manner of natural gas and propane fittings, etc. Also quote on custom work; assemble and repair all manner of related products on-site. Occasionally took over for holidays and sick days at sister company: Ontario Heating where they sold a different range of products including custom made venting; furnaces and air conditioners. Show less

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  KAS Appliance Services

  Jan 2014 - May 2014

  Service Technician

  Position was bi-weekly co-operative education as part of my gas fitting training. Full time work followed for two months. Install and assist in the installation of high-end residential appliances including gas ranges & cook-tops; kitchen canopies and range hoods; dishwashers; refrigerators/freezers; washer & dryers; etc. Residents include new single family homes; condominiums; and existing homes.

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  Dr. HVAC Ltd.

  Jun 2014 - Jun 2015

  Service Technician

  Install and repair as well as assist in installing, repairing and troubleshooting all types of residential and commercial HVAC equipment including furnaces; air conditioners; roof top units; air handlers; ductless split systems; unit heaters; tube heaters; water heaters. Troubleshoot and repair and install ice machines; commercial and residential HVAC preventative maintenance programs. Because of my sales background, I have been also acting as a sales representative to build business in both Commercial and Residential divisions. Show less

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  F.R.I.E.S. Inc.

  Feb 2016 - Jan 2018

  Commercial Kitchen Equipment Repair Technician

  I repaired and serviced a wide range of food service equipment, including gas ranges, fryers, combi-ovens, pizza ovens, dishwashers, and refrigeration units. I offered exceptional service to clients within the restaurant industry, major grocery stores, schools, and long-term care facilities, among others.Key Achievements:• Improved technical skills and gained extensive experience by working on a diverse range of equipment in challenging environments

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  HABCO Manufacturing Inc.

  Jan 2018 - Aug 2018

  Technical Support Specialist

  Habco Manufacturing has been in business for over 50 years and manufactures a line ofcommercial reach-in refrigerators; refrigerated merchandisers and freezers. The products are soldall over North America for Beverage; food service; and pharmaceutical use. I am responsible forproviding technical support for Habco products.Work closely with the in-house Engineering department to support end user as well as in-field service techniciansResponsible for selecting and dispatching new service companies to service Habco lineof products Show less

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  Welbilt Inc.

  Aug 2018 - Apr 2022

  Technical Service Specialist

  During this job, I delivered impeccable tech support for Commercial Kitchen Equipment during business hours and on-call 24/7. I efficiently managed meticulous service records and organized technical equipment documentation. I cultivated customer relationships and facilitated seamless new equipment deployments. I contributed to Warranty administration and supported both new and legacy equipment for end users.Key Achievements:• Delivered outstanding technical support to both 'Factory Authorized' and independent field service technicians, enhancing equipment repair and maintenance capabilities.• Played an integral role in installing equipment for major accounts and restaurant chains by supporting and establishing long-term relationships with key account managers. Show less

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  F.R.I.E.S. Inc.

  Sept 2022 - now

  Key Account Manager / Service Coordinator

  I exhibit my extraordinary expertise in efficiently managing incoming calls and create new kitchen equipment repair accounts. Coordinate with technicians to prepare them for assigned service calls. I deliver exceptional technical support and assist with parts procurement for equipment. I prepare job estimates, process invoices, and manage warranty claims. I oversee equipment rollout projects across the organization.Key Achievements:• Strengthened relationships with key accounts and consistently meet service level standards while maintaining and repairing commercial kitchen equipment.• Enabled timely completion of planned maintenance and emergency equipment repairs by proactively engaging with account reps and stakeholders.• Responded to emergency service requests within time and efficiently managed daily demands from both key accounts and other customers. Show less