William Hamm

Experience

• 

  CSC

  Jul 2000 - Jul 2008

  IT Security Engineer

  Worked as an IT Security Engineer on the Ascension Health account. Responsibilities included the following:● Audit support● User Provisioning ● System log auditing● System/Application assessments● Vulnerability assessments● Patch management● Product evaluations and recommendations● Assist with the auditing of security-relevant processes and assessment of systems to identify compliance or new vulnerabilities● Identify need for new security technology and/or security features for computing & networking technology● Provide technical security support to projects to include security requirements creation, reviewing initial security configuration and processing of policy exception requests, as necessary● Understand approved security policies, standards and procedures and assist other product lines with meeting those requirements● Assist with incident response activities to include triage, event verification & isolation, eradication, recovery, reporting and root-cause analysis● Provide incident response for IDS (Intrusion Detection Sensors) warnings/alerts● Assist with site implementation of vulnerability management, access management, security awareness and other applicable security processes● Assist with mitigation activities resulting from compliance audits, vulnerability assessments, etc.,● Understand and work with Linux as part of the vulnerability assessment environment● Utilize technical experience to work with technical hardware and various operating systems for troubleshooting malware Show less

• 

  Jasper Engines & Transmissions

  Apr 2008 - Apr 2013

  Network Admin

  ● Maintain the enterprise wireless network and troubleshoot all issues● Update and manage all Cisco and HP network gear as the enterprise needs change● Monitor the LAN/WAN and address network related alerts as they arise ● Maintain/Troubleshoot Windows servers (2000, 2003, and 2008) in physical and virtual environment● Work with server/device virtualization in VMWare environment (ESX 4 and ESXi 5)● Use Linux to administer servers, Nagios, view logs, and other network functions● Troubleshoot XenApp Citrix issues to maintain corporate branch locations and customers● Oversee and work on various IT related projects ● Address technical issues in various areas (desktop, server, network, security, etc)● Bench test current and new hardware and software before deployment● Manage and update desktop images (XP & 7) to maintain a consistent environment ● Work with the IT staff and management on disaster recovery planning and response● Administer Symantec End Protection (SEP) servers to secure over 1000 end points● Maintain the Windows Patch Management program for the enterprise● Support VPN access for 40+ branches● Manage the corporate Mobile Device Management (MDM) system for corporate iPad pool ● Work with all Stanley Security and Tyco Security systems for 40+ branches● Support Internet Proxy (BlueCoat) to limit unnecessary Internet traffic on the network ● Administer the Corporate Spam Filter (Iron Port) to limit/reduce unwanted email spam ● Update Electronic Parts Catalog software to keep the sales force updated with current information● Administer Novell DataSync to allow corporate email on iPhones and Droid phones● Oversee all corporate cellular phones to handle problems, answer questions, and monitor usage● Corporate network, server and infrastructure support. Show less

• 

  Black Knight

  Apr 2013 - Nov 2023

  ● Support and maintain corporate VMWare infrastructure of over 1500 guest & 200 hosts● Manage corporate HP blade chassis and maintain firmware levels/updates● Manage and support Windows servers● Perform Windows OS server patching● Setup Windows clustering as needed for the SQL DBA team● Perform application deployments for multiple application in Dev\UAT\Prod\DR● Troubleshoot deployment issues and work closely with application teams and developers on resolutions● Work closely with change management on implementations and severity issues● Perform 24 hour on call responsibilities on a regular basis● Provide updates and feedback to upper management for reporting and decision making Show less

  • DevOps Engineer III- Black Knight Inc

    Apr 2017 - Nov 2023

  • System Administrator III

    Apr 2013 - Nov 2023
• 

  ICE

  Oct 2023 - now

  DevOps Engineer

  ● Certificate maintenance (Monitoring expirations, renew, install, familiar with Venafi)● Configuration management (Web / App / Monitoring)● Troubleshoot issues with scrum masters and the Dev team to resolve current issues, use UrbanCode Deploy to create and release new versions. ● Maintain multiple applications that are used nationally by banks and the mortgage industry to originate their mortgages and service their mortgages with an SLA of 99.8% uptime. ● Handle deployments to all environments, Dev, UAT, Prod and DR. ● Work with business continuity officers to document and refine the disaster recovery process for each on-prem and cloud applications. Monthly testing of DR environments to ensure they are always ready to take over with an SLA of less than 4 hours. ● Troubleshoot server level connectivity issues after all changes as needed. (FW, Load Balancers, IIS whitelisting / blocking)● New client stand-ups, Client decommissioning for each application. ● AWS environment management (Including EC2, RDS, S3 buckets, CloudWatch, Load Balancers, Auto-scaling groups, other AWS services)● Azure DevOps pipeline management ● Creating automation processes in UrbanCode Deploy. ● PingOne SSO management (New client standup, Existing client troubleshooting and all configurations)● Work with project managers and architects to ensure environments are properly sized, cost review and utilization management. ● Creating documentation for the service desk and India resources to troubleshoot or resolve issues before escalation is needed. ● Perform ongoing performance tuning, hardware upgrades, and resource optimization as directed.● Use and create Powershell scripts for troubleshooting, maintenance, incidents, and requests. Show less