Mario Phillips

Experience

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  T-Systems

  Jan 2007 - Jun 2016

  Field Support Engineer

  I did 2nd Line IT user/desktop support for Eskom customer, at Koeberg Nuclear Power StationSetting and configuring Exchange mail accountsI.T. SecurityTroubleshooting and problem solving networking and server- related problems.Setting up and configuring networks and Cisco SwitchesUpgrading hardware and softwareInstallations and repairs of desktops and laptopsLiaising with 3rd party VendorsUSVD Call Management (SLA Mangement)Peripheral repair and installationsTime ManagementIn-house application supportApplication testing before deploymentRemote software application supportStandby supportProject ManagementInstalling and configuring Cisco VOIP phones Show less

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  Woolworths

  Jul 2017 - Apr 2022

  Application Integration Technology Analyst

  As AIT team, our role is to ensure seamless integration of data between peer systems as well as external clients.I form part of the Production Support and Test teams.In Production Support, I monitor integration systems to verify data transmissions are successful between peer as well as external systems to detect and troubleshoot any production problems as they occur.Performed 1st line resolution of technical integration problems and attempt to diagnose and correct any problems that occur.Liaise with DevOps and Framework teams when environmental or systems issues happen in Prod and QA.• In QA I do testing of new interfaces as well as changes to existing interfaces before deployment to prod.Work with Development teams as well as Business Analysts to ensure interfaces meet the specified requirements.Do unit testing in AIT development environment and integration testing in QA.As well as load, performance and regression testing.I take ownership of test cases and report any problems or issues to test lead for necessary actionWrite test cases and create test scriptsEnsure that all tickets that are logged contains the necessary details for development to resolve issue timeouslyEnsure clear and accurate release notes are received from development teams Conduct test case execution, including smoke-testing and sanity-testingUpdate the test results (provide evidence)Log defects in the tracking tool (JIRA, HP ALM)Re-test fixes and related functionalityEnsure test data are kept up to dateLiaise with other 3rd party teams as and when needed for a release or projects Show less

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  RedPanda Software

  Dec 2021 - now

  Software Quality Assurance Analyst

  Test defects raised by internal and external clients to validate defects.Perform initial analysis for technical issues and work closely with Devs to reproduce and solve problems. Create defects with appropriate replication steps in the internal change control system.Review functional and design stories to ensure full understanding of individual deliverables at the start of each sprint.Write and execute good quality Test Cases.Produce read-able and well-defines Test Plans.Do manual testing as well as testing using automation tools like Cypress and Postman.Plan and execute regular regression cycles for software releases. Record results in testing software and ensure that defects are logged and communicated.Ensure that release notes are up to date for each story / task completed in a sprint.Participate in story time with the BA, Tech Lead or Architect in refining the product backlog and high level estimations.Working collaboratively as part of an Agile development team.Leads test team, including coaching and mentoring.Do deliverable handover to internal teams as well as external UAT and Client teams.Collaborating with the Development Project Manager, PO, Architects, Devs and BA’s as required.Support the development process by assisting with the QA estimation to deliver a story in a sprint.Participate in planning meetings and Sprint Planning Development Cycles every 2 weeks.Participate in the Daily Stand-up meetings. Show less