Denise Lanza

Experience

• 

  Unibanco AIG Seguros e Previdência S.A.

  Aug 1998 - Aug 1999

  System analyst

  Responsible for internal project management.

• 

  American Express

  Sept 1999 - Feb 2001

  Systems Consultant

  Responsible for the development of the bank's first internet banking.

• 

  Telefônica Brasil

  Mar 2001 - Sept 2015

  Reporting to the Director General of Systems Development and team management composed of 1 leader, 20 employees and software factories. - Responsible for Strategic Planning, Governance, PMO of critical projects; - Responsible for the definition, implementation and management of Processes, Methodologies; - Definition and Management by indicators (KPIs), Audit; - Software Factory Management with capacity of 500 thousand days / year, Budget management in the order of R $ 500 million / year with more than 100 active contracts. Main Achievements - Implementation of KPIs covering productivity, capacity and team allocation, controlling activities and increasing quality and deliveries by 30%; - Definition of software factory hiring strategy, including scrum, kanban, safe and lean methodologies, KPIs, quality management, management model and governance; - Creation of new processes and start of implementation of IT transformation through Agile office (Scrum) and DevOps; - Definition and implementation of budget and contract management, productivity by manager and supplier, reaching 100% of budget realization in the year (capex / opex); - Revision of service provider contracts and cost reduction of administrative expenses. Show less Reporting to the Client and Project Management Director and team management composed of 3 managers, 65 employees and portfolio of 1000 demands / projects. - Responsible for Relationship and Management of internal Customers (IT Business Partner); - Identification of business needs, specification of requirements; - Definition of systemic solutions, project management and delivery. Main Achievements - Strategic project management of brand unification, merger of Telefonica and Vivo, review of all business and IT processes, new systems, networks and operations developments, implementation of unified service model, sales and billing, with the 20% reduction of the operation due to synergies and cost reduction of 30 million / year in IT; - Team readjustment and development, implementation of BABOK methodology and management indicators, improved interface with client areas and 50% increase in productivity and quality of business requirements, generating 30 projects delivered / month. Show less Reporting to the Systems Development Director and team management composed of 2 coordinators, 45 direct employees, software factories and tests. - Responsible for Relationship with VP of Marketing (IT Business Partner); - Project Management, PMO and Development of Marketing Demands (Delivery Manager); - Identification of business needs, design of systemic solutions and implementation. Main Achievements - Introduction of methodology for project prioritization; - Identification of reduction opportunities and synergies in demands, implementation of differentiated service model, obtaining a total of 100 critical projects, in a list of 350 wishes, with a commitment of 20 deliveries / month; - Implementation of quality processes in technical teams, reducing code defects by 80%. Show less Reporting to Sr. Marketing and Innovation Manager and team management of six employees. - Responsible for managing marketing and innovation projects involving operation, IT, engineering, customer service, finance and other areas; - Launch of new products, services and prospecting for new technologies and solutions. Main Achievements - Launch of campaigns on commemorative dates (Christmas, Mothers, Parents), new voice and data portfolios (prepaid, postpaid, control, data, companies) and value-added products and services. Show less

  • IT Manager Sr - Governance, PMO, Planning and Control

    Nov 2012 - Sept 2015

  • IT Manager Sr - Demand and Project Management, PMO

    May 2009 - Nov 2012

  • IT Manager - Product and Service Development

    Feb 2007 - May 2009

  • Marketing and Innovation Project Management Manager

    Apr 2004 - Feb 2007

  • Business consultant

    Mar 2001 - Apr 2004
• 

  Innova Point Consulting

  Mar 2017 - now

  Partner / Director

  Innova Point Consulting offers solutions in business management and technology tailored to your business, working from the development of the business plan, business management, financial, accounting, legal, communication, people, governance and implementations technologies, processes and tools.

• 

  EDP

  Oct 2020 - Sept 2024

  Strategic Consultant

  Strategic consultancy for IT Governance, Aglie tranformation and Project Management.