Toby Salt

Experience

• 

  Vonage

  Oct 2015 - now

  - Provide 1st - 3rd line support for a worldwide staff of 2000+ employees.- Developed and maintained many internal and external IT policies and how-to guides - Monitored satisfaction surveys for the team and handled any issues that arose with end-users.- Designed, deployed, and maintain a bash script to automate our Macbook deployments by installing the company standard for applications and security.- Prioritized and managed tickets simultaneously with 99% user satisfaction.- Set up and managed network hardware including desktop computers, laptops, and printers in line with the standards and security policies.- Handled escalated end-user queries and disputes.- Worked closely with dozens of teams within the business to ensure cross-functional support for end-users. Show less

  • Senior Global IT Services Engineer

    Jul 2022 - now

  • Global IT Services Engineer

    Oct 2015 - Jul 2022