Luisa Ospina

Experience

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  Multiple Families

  Feb 2011 - Dec 2011

  Au pair

  • Took care of three children within the ages 1-14 years old• Guided and supported the children throughout their day• Planed and supervised lunch, bed, and nap times

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  Market Place I.G.A

  Mar 2011 - Dec 2013

  Cashier

  • Issued receipts, refunds, credits and change• Received payment by cash, cheques, credit cards, vouchers, andautomatic debits• Prepared and served beverages in timely manner• Effective when working under pressure and managed time efficiently

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  Capilano Suspension Bridge Park - Capilano Group of Companies

  Jun 2013 - May 2015

  •Ensured that Guests have a clear understanding of the Capilano Suspension Bridge Park experience and what the park has to offer (providing available materials)•Organized and stocked float bag throughout day and ensure it is prepared for the next day•Processed tour groups efficiently and accurately and communicated necessary information to pertinent departments (Entertainment, Nature Guide, BHR, etc.) in a timely and accurate manner•Provided concierge services to Guests through an excellent working knowledge of attractions and services available in Vancouver and the lower mainland •Managed incoming phone calls during non-business hours and whenever necessary•Assisted Marketing department by gathering guest surveys & feedback via various media•Ensured crowd management is adhered to when and where necessary Show less

  • Guest Services Agent

    Oct 2014 - May 2015

  • Food Beverage Team Member

    Jun 2013 - May 2015
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  Riverside Resort

  May 2015 - Aug 2015

  Guest Experience Agent-Summer Season

  •Consistently offered professional, friendly and engaging service •Updated reservations ensuring a flawless check in and check out process •Answered telephone and email inquiries in a timely manner •Assisted guests regarding the resort facilities, and their stay in Whistler.

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  Mount Seymour

  Nov 2015 - Mar 2016

  Guest Experience and Class Registration

  perform the daily Guest Services activities, including telephone reception, general inquiries, ticket and other product sales, season pass sales, lesson sales and check-ins, and season pass processing, and clearly communicating important mountain updates and weather and snow report information through the website and snowphone.work closely with all members of Mt Seymour staff to ensure all information provided to guests is up to date and correct.

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  Vancouver Lookout

  May 2016 - Jan 2017

  Guest Service Associate

  Welcoming visitors and exhibiting a superior customer service attitude.Providing fun, imaginative, and engaging guided tours of Vancouver as seen from the Lookout to groups of guests ranging from 2 to 30.

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  College of the Rockies

  Jun 2018 - Dec 2018

  Agritourism Innovation Officer

  Conduct a business analysis of the institute's coffee technology program to develop a marketing plan to increase enrolment figures and advertising.Strengthen existing connections with local coffee producers, and establish new value-added relationships with the local industry. Support the formation of an industry advisory committee. Develop a marketing plan for the DeKUT packaged coffee.

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  The Town of Inuvik

  Jul 2019 - Dec 2021

  Special Projects and Events Coordinator
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  Government of the Northwest Territories

  Jan 2022 - now

  Tourism Development and Compliance Supervisor