Michael Formby

Experience

• 

  CAVOK Group

  Aug 2014 - Mar 2016

  IT Product Manager

  I piloted the full product lifecycle, gathered and prioritized requirements for two products, and captured product vision. I worked closely with development, testing, support, sales, and SMEs to drive achievement of revenue and customer satisfaction goals and ensure product alignment with overall strategy and goals. I contributed to the planning and execution of the CAVOK / TeamSAI IT department.I was tasked to serve as head of customer support for SharePoint and all internal systems. I redefined and streamlined the issue ticket process.-Reduced ticket backlog dramatically. Show less

• 

  Boeing

  Apr 2016 - Oct 2020

  I directed a team in the creation of new features supporting our product roadmap. I led the beta testing process for a sophisticated BI dashboard—a new feature with strong upsell opportunities. I worked with major, strategic airline leasing companies willing and able to beta test and provide feedback. -Delivered thorough beta testing with 5 major customers—allowing product to move towards the market. I brought products through a complex, multi-stage gated approval process and worked with multiple stakeholders to gain approval. -Successfully completed gated approval process. Show less I was recruited—based on recognized subject matter expertise—to build a next-gen SaaS aircraft fleet maintenance / hangar capacity planning and forecasting product—from the ground up. I piloted the end-to-end product development lifecycle from initial planning—including business case, roadmap, and requirements—and served as product owner / product manager during Agile / SAFe development process. I developed the roadmap and brought the product to customers through beta testing and commercial implementation. I also contributed to the company-wide transition from Agile to SAFe.-Brought a completely new product to a marketable state in 2 years. Show less

  • Product Manager Insights Business Intelligence

    Jun 2019 - Oct 2020

  • Product Manager, AerData Airframe Planning

    Apr 2016 - Oct 2020
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  Mitek Systems

  Oct 2020 - Sept 2024

  Sr. Product Manager

  I managed a complex, end-to-end, internally developed cloud-hosted platform with internal- and external-facing APIs and extensive functionality—including an agent ID verification system, agent queue management, load balancing, document definition, dataset labeling, and administrative functions. I partnered with end-users to determine key needs—and translated those needs into features. I then worked closely with developers to ensure that all tools and processes were in place to achieve our development objectives. I prioritized internal and external customer requests and reviewed the feature wish list to determine urgency and feasibility. I researched and wrote features, prioritized the features queue, built and updated roadmaps within an Agile environment, planned sprints, and refined features with our teams. I directed all product operations supporting an extremely high-volume system (750,000+ monthly). I managed an extensive feature wish list, automated manual processes, and led integration with an acquired system. -Reduced transaction time. -Released all feasible wish list features in <2 years. I worked with our agent and technology teams, analyzed workflow processes, determined opportunities to eliminate unnecessary steps, and created / executed a data-driven plan. -Enabled significant increase in productivity—with no increase in headcount. Transformed documentation from massive, unwieldy PDF to web-based. -Made information searchable online. -Enabled real-time information updating. -Improved agent quality of life and morale. I led the creation of a new agent management administration tool supporting teams across multiple queues and multiple geographies—all with different access and permission levels. -Enabled queue rerouting to address massive, unpredictable system utilization spikes. -Provided real-time labor capacity management with comprehensive reports and dashboards. -Eliminated manual data entry via automation and process streamlining. Show less