Pamm Hoben

Experience

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  Stonecroft Ministries

  Jan 2004 - Jan 2008

  Motivational Speaker

  Traveled and spoke at events for this non-denominational Christian organization providing global leadership in women's ministry. Researched and wrote presentations for each event theme, and adapted them in line with audience response in order to inspire and motivate.

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  South Canyon Lutheran Church

  Jan 2004 - Jan 2009

  Relationship Building Coordinator and Middle School Coordinator

  Established and encouraged small groups for adults. Researched, reviewed, and developed curriculum and trained new group leaders. Also led and taught the middle school children on Sunday mornings and Wednesday evenings. Selected and taught the curriculum and established the programming. Coordinated a team of volunteers, and planned monthly events and annual youth trips. Notable Contributions: • Reached out to local middle schools to establish a presence and awareness in the community. Efforts like this, plus student and parent word-of-mouth referrals, grew this ministry from a headcount of 4 to over 300 middle-schoolers. Show less

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  Rimrock Evangelical Free Church

  Jan 2009 - Jan 2010

  Outreach & Welcome Center Coordinator

  Hired to lead the training and equipping of church members to minister to others both inside the church and outside in the community. Provided a welcoming atmosphere for visitors. Led community outreach initiatives. Notable Contributions: • Established a tech crew of teens and tweens, enabling them to utilize their skills while also engaging them as an essential part of the team and operations of the church. • Initiated plans for a downtown youth center, which initially garnered enthusiasm but was eventually abandoned. Show less

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  Meyer and Dana Orthodontics

  Jan 2010 - Jan 2011

  Office Manager

  Originally hired to work at the front desk for 10-15 hours a week, and was quickly promoted to a full-time position across 3 office locations. Managed daily operational needs and over 30 employees. Established and administered new operational procedures that improved business and established compliance, including all Human Resources functions. Organized and directed the weekly doctor meetings and daily staff meetings. Developed and monitored the operational budget. Notable Contributions: • Created and maintained a new scheduling system for patients and to monitor the doctors’ schedules across all locations, including four satellite offices. • Established a culture of customer service among all team members. Show less

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  Business Portfolio Operational Management - Black Hills Pediatric Dentistry and Surgery Center

  Apr 2012 - now

  CEO, Administrator, and Property Manager

  CEO - 2017 - present; COO – Black Hills Pediatric Dentistry (BHPD) – 2014 - 2017Administrator – Black Hills Pediatric Dentistry (BHPD) - Surgery Center – 2012 to presentProperty Manager – Sheridan Lake Property – 2018 to present Began working for this team of business owners as the Administrator of the BHPD - Surgical Center. Improved operational processes significantly and, as a result, was asked to simultaneously lead operations for their pediatric dentistry office and eventually the property management of commercial real estate property. Recruited top talent, monitoring performance among 75+ employees across multiple offices. Managed daily operations of each business and developed policies and procedures. Reported business and operational results to the Board of Directors.Notable Contributions at BHPD - Surgical Center:• Achieved and maintained AAAHC accreditation (Accreditation Association for Ambulatory Health Care), receiving the maximum 3-year terms of accreditation each time.• Reduced overhead costs by 38.5% with no negative impact on patient care or safety.• Developed new job descriptions and responsibility lists for all positions and cross-trained all staff within their disciplines.Notable Contributions at BHPD - Clinic:• Increased appointments from 18,000 per year to over 28,000 from 2014 to 2019 by increasing patient care efficiency.• Reduced Accounts Receivables from 42% to 4% in 2014 and maintains a rate of less than 3%.• Saved over $175,000 in annual expenses by renegotiating contracts and creating a supply ordering system with price comparisons.• Expanded to a new location securing the pediatric dentist, location, and staff, managing the construction budget, space design, and compliance, and training employees.Notable Contributions at Sheridan Lake Property:• Quickly responded to emergent issues for this business. • Created a budget and business plan and increased rents using comparable, competitive pricing. Show less