Tomas Blomqvist

Experience

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  Semcon Education

  Jan 1999 - Jan 2000

  Technical Trainer

  Worked as a technical trainer in areas such as;- CIW Internetworking Professional- CIW Server Administration (apache/iis/operating systems/DNS etc)- CIW Security Professional- Linux Fundamentals- UNIX Fundamentals

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  Pc Add On

  Jan 2001 - Jan 2003

  IT Consultant

  Worked as a consultant in areas as:- Novell Netware- Linux- Unix- Mailservers- DNS- Firewalls and Security

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  Kasbi Petroleum AB

  Jan 2007 - Jan 2008

  Assistant Manager
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  Sage CRM

  Mar 2010 - Jul 2015

  Primarily responsible for providing outstanding customer support to our clients and partners for SageCRM, and integration with Sage 100 ERP, Sage 300 ERP and Sage ERP X3. Responsibilities: • Troubleshoot client installations of Sage CRM• Troubleshoot Integration issues with Sage 300 ERP (Accpac)• Troubleshoot Integration issues with Sage 100 ERP (MAS)• Identify and resolve various Network and Database related Issues.• Create content and knowledgebase articles.• Certified Knowledge Centered Support (KCS) Coach• CRM/Microsoft Exchange Integration subject matter expert• CRM/Swiftpage Integration subject matter expert• CRM/MailChimp Integration subject matter expert• WMware vCloud Administrator• Provide in-depth technical training for new and current analysts Qualifications: • In-Depth knowledge of Windows operating systems.• In-Depth knowledge of Microsoft Internet Information Server (IIS).• Database knowledge (MS-SQL)• MS Exchange knowledge Show less Primarily responsible for providing outstanding customer support to our clients and partners for SageCRM, and integration with Sage ERP 300 and Sage 100 ERP. Responsibilities: • Troubleshoot client installations of Sage CRM• Troubleshoot Integration issues with Sage 300 ERP (Accpac)• Troubleshoot Integration issues with Sage 100 ERP (MAS)• Identify and resolve various Network and Database Issues.• Create content and knowledgebase articles.• Certified Knowledge Centered Support (KCS) Coach• CRM/Microsoft Exchange integration subject matter expert• CRM/Swiftpage integration subject matter expert• CRM/MailChimp integration subject matter expert• WMware vCloud Administrator Qualifications: • In-Depth knowledge of Windows operating systems.• In-Depth knowledge of Microsoft Internet Information Server (IIS).• Database knowledge (MS-SQL)• MS Exchange knowledge Show less

  • Technical Support Analyst, Level 2

    Feb 2015 - Jul 2015

  • Technical Support Analyst

    Apr 2012 - Jul 2015

  • Customer Support Analyst

    Mar 2010 - Jul 2015

  • Technical Support Analyst

    Jun 2010 - Mar 2012

  • Customer Service Representative

    Mar 2010 - Jun 2010
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  BAASS BC

  Jul 2015 - Jan 2017

  CRM Technical Consultant

  Responsible for best practices and guidance on: • CRM and ERP integration• CRM Exchange integration • Swiftpage Integration • MailChimp Integration • Provide Technical and best practice consulting services for CRM & ERP. • Troubleshooting Environment Sage CRM and ERP Integration • Create and maintain content and KB articles for CRM integration best practices • Technical Support • CRM Installation and Upgrades • Provide Best practice Technical consultingTechnical Trainer Internal/External • CRM and 3rd party integration • ERP Integration • Microsoft Server integration components • IIS, MS Exchange, Windows O/S, MSSQL Show less

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  BAASS Business Solutions

  Jul 2015 - now

  Senior Technical Consultant and Database Administrator with focus on Performance Tuning

  Responsible for best practices and guidance on: • CRM and ERP integration• CRM Exchange integration • Swiftpage Integration • MailChimp Integration • SQL Server• Provide Technical and best practice consulting services for Sage CRM & Sage 300. • Troubleshooting Environment Sage CRM and ERP Integration • Create and maintain content and KB articles for CRM integration best practices • Technical Support • CRM Installation and Upgrades • Provide Best practice Technical consulting• SQL ServerTechnical Trainer Internal/External • CRM and 3rd party integration • ERP Integration • Microsoft Server integration components • IIS, MS Exchange, Windows Server, SQL Server Show less