Sandy Wells

Experience

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  US Army Organizational Effectiveness School

  Jan 1975 - Jan 1994

  Major, Organizational Effectiveness Staff Officer

  Commissioned officer in US Army, Army Reserve, and the National Guard

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  Wells & Associates Consulting

  Sept 1983 - now

  Consultant

  Leadership & Executive Development, Organization Development Consulting

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  Tecnologia Administrativa Moderna, Center for Creative Leadership-TEAM

  Jan 1990 - Jan 2004

  Feedback Consultant

  • Experienced executive feedback consultant and coach for senior executives participating in the Center for Creative Leadership's premier leadership development program • Provided guidance and coaching to senior executives to increase operational effectiveness and personal performance• Client participants included executives from international organizations

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  Lockheed Austin

  Jan 1990 - Jan 1992

  HRD Specialist
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  Applied Materials

  Jan 1994 - Jan 1996

  Director, Training & OD

  • Designed Organizational Learning Strategy for worldwide manufacturing operations• Facilitated and designed strategic planning focusing on increased workplace performance• Managed site implementation of corporate world-wide organizational climate survey including feedback and action planning with total business team involvement• Served as voice of manufacturing on Global Training Council, including participation in planning for corporate training university and human resource redesign• Designed and implemented executive and leadership development programs incorporating assessment and coaching for leaders in local and remote locations • Led HR redesign to utilize competency-based selection, training, and performance management • Managed staff of thirty-five in two facilities designed to deliver comprehensive enterprise-wide training programs (management, employee, and technical training) Show less

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  ServiceMaster Integrated Service

  Jan 1996 - Jan 1999

  National Director of Organization Development

  • Designed and led customer-focused business transformation to implement Integrated Services (shared services) at 25+ healthcare systems across the United States; process recognized as a “Best Practice”• Implemented startup operations at new service sites to include hiring and ensuring complete range of training and development services to meet mission requirements• Served as senior organizational consulting resource to senior executives on business transformation initiatives, continuity of operations, and overall change • Developed and implemented ServiceMaster Integrated Service Institute, a national training and development program to quickly build enterprise-wide capability in management skills, business knowledge, technical skills, organizational change skills, and personal competency development • Led organizational assessment and planning for service support centers to determine readiness for multiple service offerings (i.e. facilities management, food services, transportation, engineering, call centers, direct patient service delivery, pharmacy, information technology, housekeeping, and intake) • Established national goals, policies, and procedures for human resource development and organizational learning to build leader and employee capability, successfully deployed skills-based training, and led staff participation to implement organizational changes that consistently resulted in rapid adoption of new work practices and increases in customer satisfaction• Designed and delivered state-of-the-art leadership development programs addressing assessment, bench strength development, succession planning, talent management, internal coaching and mentoring, career development plans and establishment of human capital measures• Ensured establishment of measures to monitor achievement of operational targets (i.e. use of Balanced Scorecard) Show less

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  HEB

  Jan 1998 - Jan 1999

  Director, Training & Development

  • Architect of organizational learning strategy utilizing multiple delivery vehicles, including deployment of information technology tools (Learning Management System)• Managed 75-person learning and development department at three geographically-dispersed training facilities that provided comprehensive learning services• Led organizational reengineering to create competency-based organization with no losses in staff and total restructuring of positions and functions • Deployed Performance Consulting model to address customer needs and performance gaps• Instituted rapid design technology to decrease design time and increase delivery of training classes/learning to customers • Integrated use of organizational measures to provide feedback and ensure value-added approach to service delivery• Participated on HR management team to design strategy for utilization of electronic technologies in work processes and ensure integration of services• Managed information technology group of e-learning developers and learning software professionals Show less

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  GSA

  Jan 2004 - Jan 2008

  Director, Organizational Effectiveness

  • Led learning and change management initiatives to support business transformation at the Public Buildings Service• Developed and managed human capital measures for PBS, ensuring alignment with GSA-wide human capital strategy measures• Initiated a Knowledge Management Organizational Effectiveness Community of Practice • Provided organization development consulting support to executive leaders• Led organizational response to issues identified in Gallup Organizational Survey that resulted in increased employee involvement to improve morale and productivity in PBS Organizational Resources Division • Developed Leadership, Knowledge Management, and Accountability elements for Human Capital Strategic Plan• Led a taskforce to address retention and satisfaction issues for the Office of the Chief Acquisition Officer’s Workforce Steering Committee• Served as a leadership mentor in the GSA Leadership Mentoring Program Show less

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  Department of the Interior

  Mar 2008 - Oct 2014

  Chief Learning Officer (SES)

  • Chief Learning Officer for 70,000+ person organization• Developed learning approaches and policy that aligned with department and human capital strategic plans • Scope of responsibilities included Executive Education, Leadership and Employee Development, Knowledge Management, e-Learning approaches, departmental Learning Management System and the departmental corporate university • Led the Federal Consulting Group that provided coaching and organization development consulting to federal agencies • Initiated the Federal Collaborative e-Learning Laboratory, a work-group designed to cooperate and share e-Learning expertise in development of training that spans the federal landscape• Participated as co-Chair of Federal Chief Learning Officer Council in partnership with other agency learning officers to leverage resources and capabilities• Led the revision of Department Senior Executive Service Candidate Development Program to support the Leadership Succession Plan • Guided inter-bureau team to develop competency framework for guide the implementation of a competency-based organization with specific focus on mission-critical competencies (IT, HR, and Acquisition)• Developed department-wide Mentoring Program• Led the creation of Department Strategic Plan for Acquisition Workforce Development and Department Strategic Plan for Knowledge Management/Learning• Primary department liaison with Office of Personnel Management on human resource development issues• Participated in the Federal Consortium on Virtual Worlds (sponsored by the National Defense University) to explore innovative technology applications for enhanced learning and training delivery Show less

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  Office of Personnel Management,Federal Executive Institute

  Nov 2014 - Mar 2015

  Program Leader, Faculty Member

  Managing Federal training programs for management and international students.

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  U.S. Office of Personnel Management (OPM)

  Mar 2015 - Jun 2019

  Group Director, Eastern Management Development Center

  Retired from federal service, including Senior Executive Service and federal supervisor. Recognized senior leader with real-time experience in the federal workspace.