Joe Rodriguez

Experience

• 

  Capital One

  Feb 2008 - Apr 2010

  Operations Coordinator

  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners andclients as necessary.• Trained, coached and mentored staff to ensure smooth adoption of new program.• Implemented innovative programs to increase employee loyalty and reduce turnover.• Proposed and published metrics and KPIs to be incorporated into the monthly scorecards.• Reviewed Claims Specialist book entries to ensure accuracy of the G/L.

• 

  Spark Energy

  Aug 2010 - Mar 2021

  • Organized and led successful completion of data insight initiatives througheffective management of analyst and data employees and effectivecollaboration with stakeholders• Examined, interpreted and reported results of analytical initiatives tostakeholders in leadership, technology, sales, marketing and product teams.• Developed and implemented quality controls and departmental standards toensure SOX compliance, organizational expectations, and regulatoryrequirements. Show less • Developed KPI and Stick Rate Reports to monitor market performance.• Applied sales and retention forecasting techniques that provided strategic planning to verify sales andprofitability of products, lines and services.• Analyzed usage patterns to understand ways in which customers used company products andservices.• Developed and tracked marketing campaigns performance by using analytical tools to generatereports that allowed for the marketing team to adjust strategies accordingly. Show less • Developed new process for employee evaluation which resulted in marked performanceimprovements.• Worked with cross-functional resources to implement direct process enhancements, reaching a 30%increase in operational efficiencies.• Managed projects and served as primary liaison between multiple internal groups to ensure clarity ofgoals and quality and adherence to deadlines.• Investigated and implemented ideas for quality improvement, increased productivity and costreduction.• Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Show less

  • Manager, Data Analytics and Reporting

    Mar 2018 - Mar 2021

  • Manager, Marketing Analysis

    May 2015 - Mar 2018

  • Analyst, Marketing & Retention

    Nov 2012 - May 2015

  • Process Improvement Specialist

    May 2012 - Nov 2012

  • Customer Care Specialist

    Aug 2010 - May 2012
• 

  WEHCO Media Inc

  Aug 2021 - May 2024

  Manager, Data Analytics

  ● Spearheaded and directed a proficient team of data analysts, driving the development of sophisticated models aimed at extracting actionable business insights. ● Orchestrated and oversaw data visualization initiatives, effectively translating complex analytical findings into compelling visuals tailored for executive stakeholders. ● Pioneered the integration of predictive analytics methodologies, revolutionizing the organization's decisionmaking framework to enhance operational efficiency and strategic planning. ● Support and mentor the team, leveraging tools like Coursera, to craft individualized development pathways. Empower them with the essential technical, functional, and core competencies needed to excel and achieve optimal results. Show less