Tom Ninane

Experience

• 

  Garage Kerkvliet

  Aug 2004 - Oct 2014

  Klantenadviseur-Verkoper
• 

  Autocenter Waasland

  Oct 2014 - now

  Verantwoordelijk voor de verkoop SkodaVerkoop van tweedehandswagens "My Way"https://www.facebook.com/AutocenterWaasland

  • Concessieverantwoordelijke

    May 2016 - now

  • Concessie verantwoordelijke

    Oct 2014 - now
• 

  Van Der Haegen Nv

  Nov 2015 - Apr 2016

  Commerciële Raadgever/LCV Advisor Assistent
• 

  Mertens

  Oct 2017 - May 2023

  Used car manager/My Way/Audi Approved +

  Strategic Inventory Management and Procurement: Development and implementation of a long-term strategy for the procurement process of used vehicles. Responsible for managing a balanced and fast-rotating inventory, aiming to minimize depreciation risks and financing costs, while maximizing profitability.Leadership and Team Development: Leading the sales team with a focus on coaching, training, and performance management. Achieving strong sales results by inspiring team members and fostering a culture of customer focus. Responsible for strategic decisions regarding personnel management, including hiring and talent development.Financial Management and Profitability: Responsible for managing the department's budget and achieving profit targets through cost optimization and revenue maximization. Ensure healthy stock rotation by implementing a strategic procurement strategy and continuously monitoring inventory.Commercial Growth and Sales Strategy: Develop a dynamic pricing strategy based on market analysis and competition. Achieve sales targets and ensure healthy profit margins through targeted sales campaigns and marketing strategies.Customer Satisfaction and After-Sales Service: Increase customer satisfaction and maintain a high Net Promoter Score (NPS) by optimizing customer touchpoints and after-sales service. Conduct regular analyses to improve the customer experience and ensure high-quality service delivery.Innovation and Digitalization: Responsible for driving digital transformation in processes, such as online vehicle presentation and improving lead conversion through digital channels. Focus on innovative improvements to enhance operational efficiency.Marketing and Branding: Collaborate with the marketing department to increase the visibility of the used vehicle inventory through targeted promotional campaigns. Contribute to the company's brand positioning and increase market penetration and customer loyalty. Show less

• 

  D'Ieteren

  May 2023 - now

  Used car area manager My Way

  Evaluating Sales Targets and Performance- Actively involved in setting and monitoring sales targets for dealerships using objective KPIs.Analytical Insight and Reporting- Daily use of Power BI to generate and analyze detailed reports, such as dealer profitability, sales trends, and customer satisfaction.Profitability Analysis- Providing guidance in understanding and utilizing analytical data to improve sales strategies.Coaching Sessions- Coaching managers and staff to enhance their skills and optimize performance.Creating Development Plans- Designing tailored development plans aimed at improving operational efficiency and customer satisfaction.Marketing Strategies- Supporting the development and implementation of marketing strategies that are aligned with the specific needs of our dealer organization.Customer Satisfaction- Monitoring customer feedback and satisfaction, and proposing improvement measures based on the analysis of reports and data.Reporting and Analysis- Preparing reports for monthly meetings with dealership management and the executive team.Compliance- Ensuring adherence to corporate guidelines and regulations within the dealership organization, with a focus on ethical practices and customer-centricity. Show less