Mohamed Ali

Experience

• 

  Vostok Trading LLC

  Nov 2014 - May 2020

  Information Technology Support Engineer

  • Trouble shooting of all types of Hardware (Desktop/Laptop/Printers), software application & Networking problems.• Communicated with clients to verify roots and causes of computer problems.• Implemented technical solutions to solve customer issues and increase satisfaction.• Connected to computer of client using remote link to install programs and applications.• Monitored systems in operation and quickly troubleshot errors.• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Troubleshoot O365 related issues.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Upgraded operating systems and computer software to perform compatibility with programs.• Documented technical issues and solutions to enable tracking history and maintain accurate logs.• Diagnosed and troubleshot hardware, software and network issues.• Installed and configured operating systems and applications.• Created user accounts and assigned permissions• Monitoring and basic troubleshooting in CCTV NVR & ANPR عرض أقل

• 

  NOVA Systems Engineering

  Sept 2020 - now

  IT Support Engineer

  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.• Configured hardware, devices and software to set up work stations for employees.• Removed malware, ransomware and other threats from laptops and desktop systems.• Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.,• Installation, Configuration and Monitoring of virus issues through Endpoint Protection antivirus.• Suggested software and hardware modifications to reduce lag time and improve overall speed.• Exposure in Active Directory user creation & deletion.• Walked individuals through basic troubleshooting tasks. عرض أقل