Eric Chan

Experience

• 

  Shaw Communications

  Jan 2006 - Dec 2023

  Self Connect(Self Install) is one of Shaw's top transformation projects. Through agile project management methodology, we are transforming how we onboard our customers.As the Architect/Scrum Master, I was accountable for: - Ensure we have reporting for all audiences, including executive reporting, agent reporting, and project opportunity analysis. - Provide a monthly and yearly forecast and target for the program, and balance the goals of the senior leadership team, planned initiative, and the technology roadmap. - Worked with various solution architects to build a technology roadmap that supported the needs of the program. Some of the highlights are: - making the order entry workflow more user-friendly - advance self-activation experience for the customerConduct daily scrum duties such as: - hosting various ceremony - work with the Product Owner to organize backlog and strategy - Prepare data and PowerPoint presentations for various meeting needs Show less

  • Manager, Ops Analytics & Insight

    Sept 2020 - Dec 2023

  • Business Architect/Scrum Master, Self Connect (Install) Squad

    Apr 2018 - Sept 2020

  • Lead, Business Field Management

    Mar 2017 - Apr 2018

  • Business Analyst, Operation Readiness & NPI

    Feb 2014 - Feb 2017

  • Business Operations Analyst

    Nov 2010 - Feb 2014

  • CLEC Operations Representative

    Sept 2007 - Oct 2010

  • Provisioning Support

    Jan 2006 - Jan 2008
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  Rogers Communications

  Jan 2024 - now

  Manager, Ops Analytics & Insight