Alexander Lopez

Experience

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  Gus's World Famous Fried Chicken, Memphis TN.

  Aug 2017 - Nov 2024

  Server

  • Balanced part-time server role to finance my UX Design education.• Demonstrated leadership by training and setting a positive example for fellow restaurant employees.• Developed strong customer service skills through daily interactions with a diverse clientele.• Enhanced problem-solving abilities by efficiently managing and resolving customer issues.• Demonstrated effective teamwork and communication skills in a fast-paced environment.• The fast-paced nature of serving allowed me to become flexible, quick to adapt, and ready for anything. Show less

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  Meta

  Nov 2018 - Nov 2019

  Privacy Operations Agent

  • Implemented and enhanced privacy protection features for the largest social media network, ensuring accessibility and ease of use for a global user base.• Ensured all privacy-related services complied with GDPR regulations for users in the European Union.• Conducted thorough reviews of uploaded content and monitored account activity to identify and flag indicators of fraudulent behavior.• Collaborated closely with the social media platform's legal team, engineers, and product managers to ensure comprehensive compliance and seamless integration of privacy protections.• Worked diligently to remove fraudulent content in strict accordance with the Client's policy, thereby safeguarding the platform's integrity and user trust Show less

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  Austin Public Library

  Jul 2023 - Sept 2024

  UX Design Volunteer

  • Streamlined the website’s global navigation from 51 links to 20 through meticulous research and UX processes, resulting in a more seamless experience.• Accomplished a 50% reduction in average task time during tree testing through navigation restructuring (I analyzed data from 100+ test participants).• Improved accessibility for a diverse user base through comprehensive heuristic evaluations.

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  City of Austin

  Jan 2024 - May 2024

  UX Design Intern, Austin Transportation Public Works - Data & Technology Services

  • Led Vision Zero Editor redesign, completing the end-to-end UX design process.• Condensed 7-page layouts into 3, reducing page length by over 60%, thereby minimizing task completion effort.• Successfully implemented new functionalities resulting in a significant increase in user satisfaction, elevating ratings from 4/5 to 4.8/5.• Executed a complete overhaul of the 5 most pivotal pages, enhancing usability and effectiveness.• Collaborated closely with the project manager, lead developer, and another designer.• Conducted extensive user research to pinpoint pain points and inform design decisions.• Developed innovative functionalities catering to diverse user groups, fostering intuitive interactions and enhancing overall user satisfaction and task efficiency. Show less

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  Innova-Q

  Sept 2024 - Nov 2024

  UX Designer
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  Hard Rock Digital

  Dec 2024 - now

  Product Designer