Paul Deehan

Experience

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  BT

  Feb 2008 - Oct 2023

  Provided 2nd Line level technical network support to a wide range of major companies both in the UK and internationally. I am skilled in several LAN/WAN products and technologies including Cisco routers & switches, Wi-Fi, SD-WAN (Cisco vManage and Meraki), VPN, BGP, OSFP, etc.I provide technical support to field/network engineers for hardware issues as well as working from a fault management ticketing system (NGSD) where faults are passed from our 1st Line service desk and we diagnose, advise & resolve a wide range of networking issues/faults. Show less I spent 11 years as an IT Field Service Engineer for BT within their IT Services division. I started out as a Trainee engineer & gained experience by shadowing other engineers & attending company provided training courses. From 2013 I also joined the Out-of-Hours Engineering Team, providing 24/7 call-out support for customers across the county with network & server faults & outages. My main responsibilities within this role included:• Travelling to various customer sites across the UK, providing hardware break/fix & technical support to our customers.• Carrying out hardware diagnostics, repairs & installations on a wide range of IT equipment e.g., Cisco routers/switches/APs, HP/Dell servers, HP printers (ranging from small to MFP), and PC/laptops. • Software support for customer builds.• Mentoring the team’s apprentice which involved on the job training.• Keeping up to date with new technologies, vendor specific service qualifications and industry standard certifications. Show less

  • 2nd Line Network Support Professional

    Mar 2019 - Oct 2023

  • IT Field Services Engineer

    Feb 2008 - Mar 2019
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  Enlinea

  Nov 2023 - Feb 2024

  IT Engineer
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  William Grant & Sons

  Feb 2024 - now

  Operations Network Engineer