
Paul Deehan

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About me
Operations Network Engineer at William Grant & Sons
Education

St Lukes High School
2000 - 2005
Experience

BT
Feb 2008 - Oct 2023Provided 2nd Line level technical network support to a wide range of major companies both in the UK and internationally. I am skilled in several LAN/WAN products and technologies including Cisco routers & switches, Wi-Fi, SD-WAN (Cisco vManage and Meraki), VPN, BGP, OSFP, etc.I provide technical support to field/network engineers for hardware issues as well as working from a fault management ticketing system (NGSD) where faults are passed from our 1st Line service desk and we diagnose, advise & resolve a wide range of networking issues/faults. Show less I spent 11 years as an IT Field Service Engineer for BT within their IT Services division. I started out as a Trainee engineer & gained experience by shadowing other engineers & attending company provided training courses. From 2013 I also joined the Out-of-Hours Engineering Team, providing 24/7 call-out support for customers across the county with network & server faults & outages. My main responsibilities within this role included:• Travelling to various customer sites across the UK, providing hardware break/fix & technical support to our customers.• Carrying out hardware diagnostics, repairs & installations on a wide range of IT equipment e.g., Cisco routers/switches/APs, HP/Dell servers, HP printers (ranging from small to MFP), and PC/laptops. • Software support for customer builds.• Mentoring the team’s apprentice which involved on the job training.• Keeping up to date with new technologies, vendor specific service qualifications and industry standard certifications. Show less
2nd Line Network Support Professional
Mar 2019 - Oct 2023IT Field Services Engineer
Feb 2008 - Mar 2019

Enlinea
Nov 2023 - Feb 2024IT Engineer
William Grant & Sons
Feb 2024 - nowOperations Network Engineer
Licenses & Certifications

Engineering Cisco Meraki Solutions 1
Cisco MerakiDec 2022
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoDec 2019
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