Jocelyn Xinxian Wong

Experience

• 

  Freelance

  Jan 2010 - Mar 2022

  Freelance Translator and Transcriber

  English to: 1. Mandarin2. Dialect - Cantonese, Hokkienand Vice versa

• 

  Macro Events

  Jan 2010 - Aug 2010

  Event Co-ordinator

  • Liaison with multiple stakeholders to ensure the success of the event / career fairs• Coordination with multiple partners to ensure the smooth setup prior to the event• Pre – event preparation work and communications with clients to meet their booth setup requirements• Post – event follow-up with clients to close any pending issues and payments

• 

  KinnetiXS

  Nov 2011 - Nov 2012

  Marketing and Events Coordinator

  • Full business management functions• GeBIZ Submission for tenders• Invoicing• Logistic Support for seminars and workshops

• 

  National University Hospital

  Oct 2012 - Jul 2017

  Assistant Manager

  • Management of Department's Student / Observer and Fellowship attachment program. • Administrative support for running of course for clinicians• Administrative support for clinician rotations• Management of leave within the department (clinicians and non – clinicians)• Management of clinician’s BCLS renewals• Ensuring that clinician’s SMC points are updated • Meetings taking during department meetings / inter-department meetings• Medical reports allocation to clinicians• Part of the review team for safety directions during the setup of the Dental building• Secretariat duties as required Show less

• 

  Cleoo Ltd

  Nov 2017 - Feb 2022

  Customer Success Specialist

  • Team management ( Outbound leads calling team)• Development of leads generation protocol• Setting up of leads calling protocol• Client onboarding / offboarding• Working with the account management team to manage client accounts • Inbound leads calling• Client service support• Media and advertising planning and setup on various social media platform• ( Google, Facebook, LinkedIn)• Campaign management (Onboarding / Offboarding / Management)• Leads generation and management• Working with different CRM/ Invoicing platforms to aid the company's operations ( Xero, HubSpot, Qwilr, Kanban, Atlassian) Show less

• 

  OCBC Bank

  Jan 2022 - Feb 2022

  Service Manager
• 

  Picup Media

  May 2022 - now

  Manager, Customer Success