Raj Pasta

Experience

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  Epicenter

  Feb 2004 - Mar 2005

  Customer Relations Associate

  Provodien was a credit card collections process, wherein we made outbound calls to collect upon their due payments.

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  3 Global Services India Private Limited

  Mar 2005 - Sept 2007

  Customer Relations Associate

  • Was a part of the pilot batch when the process was transitioned in Mumbai for both the collections team, and the commercial team (dealing with business and VIP customers• Was a blended process for collections that involved making both outbound and inbound calls for the Australian market.• In the back-office space, the job mainly required us to assess accounts that needed to be written off• Worked closely with the Team Leader to create structured processes for the team and the following batches Show less

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  BA Continuum India Pvt. Ltd.

  May 2009 - Jun 2017

  Team Developer

  Joined as a Team Member, Operations in Customer Advocacy and Collections (CAAC) in May 2009Promoted as a Senior Team Member in 2010Promoted as a Team Developer in August 2012Acting Team Lead effective October 2015Process – CAAC (Customer Advocacy and Collections)Customer Advocacy and Collections is a soft Collections process that not only assists Customer cure their monthly mortgage payments, to avoid negative reporting of their credit, but also engage in providing various kinds of Customer service in terms of counseling, advising and providing different types of home modification packages that best suits the borrower so that they can retain their homes.Process Description Was a blend of both outbound and inbound calling to the home owners with regards to theirdelinquent monthly payments to avoid negative reporting. Provide stellar customer service while servicing them, as CSAT was a driver for performance. Meet specified targets as per scorecard, both in terms of Quality and Collections parameters. Adhere to Risk and Compliance guidelines that were critical to the business. Show less

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  TSI - Transworld Systems Inc.

  Mar 2019 - Mar 2022

  Team Leader
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  Kotak Life

  Mar 2022 - now

  Sr Manager operation