Nagaraja Mavilla

Experience

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  Project Management and Control

  Nov 2013 - May 2016

  IT Technical Supervisor

  - Supporting the employees daily activities and solving computer problems.- Providing the necessary information from file server , and creating networkfolders- Monitoring the server security and networks and solving the problems- Enrolling the new users in to the Fingerprint Management System- Monitoring the CCTV & Fingerprint Management System- Creating the list of necessary components like software and hardware for new projects- Analysing the market prices relating to IT products- Configuring and Troubleshooting the printer problems and set up FAX عرض أقل

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  On behalf of PMC working for Al Tawbad General Trading And Contracting Company

  Jan 2014 - Sept 2015

  IT Engineer

  On behalf of PMC , supporting the client in site location - ( Ministry of defence project)Responsibilities,- Troubleshooting the IT problems- Creating the shared folders - Monitoring the Networks and Printers - Preparing DCS( Document Control System) structure and providing training and implementation- Configuring E - Mails- Changing the hardware and software- Checking system performance and taking the necessary actions

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  Chinese Railway Company - ( Ministry Of Public Housing )

  Jun 2014 - Aug 2015

  System Administrator

  On behalf of PMC supporting the client,- Managing the IT problems- Providing the technical support

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  On behalf of PMC working for KISR Solar Project

  Nov 2015 - Dec 2016

  IT Engineer

  On behalf of PMC supporting to client ,- Implementing Web-portal - Garmin Maping system- Implementing Terminal servers- Giving training on GPS device and DCS System- Checking and Monitoring the computers

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  Jashanmal National Co

  Jun 2016 - Jun 2017

  IT Support Engineer

  @ Jashanmal & Partners LTD:Coordinating all IT Infrastructure related tasks in Kuwait and be the point of contact for any IT related services and support with the primary objective to provide quick resolutions.Responsibilities Take care of the physical maintenance of Kuwait Data Center, IDFs, Network devices, cabling, IT Assets etc.  Liaise with Systems/Network/Projects/IT Coordination teams of UAE for all requirements.  POS Machine Preparation (HP, NEC) according to POS Corporate Build policy.  Ensure timely installation of IT devices for every outlet opening. Provide support to remove the IT devices from the outlet during shop renovation or closure.  Installation/troubleshooting Microsoft Windows Client OS Administration (XP/7/8.1)  Installation/troubleshooting Microsoft Outlook 2007, 2010  Desktop, Laptop and Tablet initial configuration and creating link to Group IT policies.  Desktop and Laptop Hardware Support  Support and installation of applications as per Windows Corporate Build Policy  Access Control System Administration, and routine operations  Support for Blackberry and other mobile devices, as per company policy  Troubleshooting of IWSVA, Mimecast issues for users  Support for Printers, Scanners, Copiers and MFCs  Basic network issues for network devices  Processing of IT Request and IT Exit forms. (Domain ID/Profile configuration/Door Access Card)  Provide basic training for Service desk and IPT to new users  IT back store management - arrangement, Disposal etc.  Direct and remote support for all sites across Kuwait (Over 40 sites)  Support and coordinate with vendors during Preventive maintenance and ensure agreed checklists are being followed  User Login/Password administration on request.  Basic CCTV support (Avigilon)  Create WIFI credentials for guests based on requests from the business  After office hours support for business entities  Monitoring of CCTV Storage failure alerts عرض أقل

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  KNPC

  Jun 2017 - now

   KNPC IT Service Desk Support which is dedicated to currently providing service desk support in a 7000+ user environment and which includes role for remote support activities, management and, In Coordination with various IT Division, Ensure fast and effective IT service availability. Handling escalation call for technical support and Complaints through various source of input. (Email, Phone Call, Memo etc.). Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments. عرض أقل  KNPC IT Service Desk Support which is dedicated to currently providing service desk support in a 7000+ user environment and which includes role for remote support activities, management and, In Coordination with various IT Division, Ensure fast and effective IT service availability. Handling escalation call for technical support and Complaints through various source of input. (Email, Phone Call, Memo etc.). Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments. عرض أقل

  • IT Service Desk Engineer

    Jun 2017 - now

  • IT Service Desk Engineer

    Jun 2017 - now

  • IT Service Desk Engineer

    Jun 2017 - now