Bill Blum

Experience

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  Prudential Financial

  Oct 1993 - Dec 1996

  Associate Manager

  Held various roles in Individual Life Insurance Technology in disciplines related to project management, application development, quality assurance and financial management.

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  IBM Global Services

  Jan 1997 - Dec 2001

  Delivery Manager

  Responsibilities- Managed system enhancements and application maintenance for customer's largest policy administration system - Responsible for the delivery of approximately 10,000 monthly baseline revenue hours, equating to twenty five percent of the contract total - Performed administrative and project management duties for 25 developers, testers, analysts and project managers, both domestic and off-shore; including resource utilization, performance monitoring, staff development and workload planning and execution- Program Manager for compliance-related, problem management projects - Directly managed system related activities required to diagnose, correct and reconcile the impact of production defects - Managed a project team that consisted of 126 project managers, analysts, developers and testers located in New Jersey, Florida and Minnesota- Monitored activities at all phases of the project lifecycle to ensure compliance with all organizational processesAccomplishments- Consistently exceeded Service Level Measurements in areas of on-time delivery, release defect rates, budget adherence and customer satisfaction - Initiated and managed an aggressive plan that led to the elimination of a substantial project backlog - Coordinated procurement, sub-contracting and staff supplementation with external vendors- Partnered with internal and customer management in the creation of a comprehensive satisfaction survey process - Worked with executive management on a team responsible for the development of proposals used to generate new business opportunities - Developed and implemented an organizational business continuation plan Show less

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  Prudential Financial

  Jul 2002 - now

  Vice President, Agile Delivery