Brad Allerding

Experience

• 

  Bluegreen Resorts

  Jun 2007 - Jul 2008

  Timeshare Sales

  • Sold vacation packages to customers as an incentive for them to visit the resort and learn about timeshare opportunities• Earned top seller status with consistently strong sales including twenty vacation packages in one day

• 

  Grand Rapids Homewood Suites

  Jul 2008 - Jul 2014

  • Manage a staff of over thirty individuals in numerous departments of the hotel• Responsible for hiring, training, guest services, purchasing, and making key decisions on behalf of the hotel• Greeted, registered and assigned rooms to guests staying at the hotel• Worked in all departments of the hotel including housekeeping, food and beverage, maintenance, and front desk• Instrumental in raising our guest service scores from failing to passing through Hilton’s “Catch me at my Best” promotion. In addition, I developed and implemented numerous employee incentive programs which also aided in raising our guest service scores• Responsible for all employee training which resulted in a score of 100% on our Quality Assurance Inspections• Managed scheduling and payroll which resulted in one of the lowest amounts of overtime in the region at less than twenty-five hours for the entire year, thereby achieving ownership mandate• Signed up over two hundred customers for the Hilton Honors program which creates brand loyalty and generates a large amount of revenue throughout the Hilton Hotel chain• Supervised a housekeeping staff that received the third most improved room cleanliness score of all 450 Homewood Suites hotels• Played an integral role in cutting our food costs to meet budget over the past six months Show less • Responsible for creating and maintaining the top business accounts at the hotel by building strong customer relationships• Identified and qualified customer needs, developed sales strategies and negotiated and booked profitable clients to increase hotel occupancy and revenue• Motivated the hotel staff to be passionate about the facility and what we have to offer• Conducted cold calls and arranged site tours to consistently hit and exceed sales goals• Obtained the business of the Conductive Learning Center which has used our facility for over five years and generates over $50,000 per year and has generated $56,000 this year alone• Secured a large account of extended stay business with PF Chang’s totaling over $100,000 in total revenue as well as a movie crew for the film 30 Minutes or Less which generated over $100,000 Show less

  • Assistant General Manager

    Apr 2010 - Jul 2014

  • Director of Sales

    Jul 2008 - Apr 2010
• 

  Gordon Food Service

  Jul 2014 - now

  • Placing, modifying, and verifying orders for customers• Completing a daily call sheet• Handling various customer inquiries and concerns to ensure the customer is taken care of.• Placing temporary route requests and working with transportation to ensure proper delivery of product.

  • US Customer Technology Support Specialist

    Jan 2022 - now

  • Chain Accounts Specialist

    Jul 2014 - Jan 2022