Fatme Uğurlu

Experience

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  National Commission for Combating Trafficking in Human Beings

  May 2010 - Jul 2010

  Internship
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  Ministry of Economy and Energy

  Jul 2013 - Aug 2013

  Internship
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  Hewlett Packard Enterprise

  Apr 2014 - Mar 2017

  • Has an end to end understanding of the proposal content• Coordinate communications between engaged parties during the Solutioning process• Facilitate (Technical) Requirements Review as appropriate• Schedule and host Requirements, and Solutioning, and Commercial meetings as necessary• Ensures requirements are clear and signed-off• Provides requirements to SI and/or capabilities to enable the accurate solution of the NSSR• Update tool with all meeting notes/minutes and all relevant documentation during the engagement• Responsible for Client communication related to the assigned proposal• Ensure capabilities provide solutions and cost estimate(s) within agreed and defined timeframes• Consolidates solution parts from capabilities in case an SI is not assigned• Ensures all relevant and required capabilites are involved in solutioning and estimating• Ensure competitive pricing of the proposal, considering similar, historical, quality, market proposals• Ensure completed Proposal (price and scope (SOW)) has been created and submitted to customer via tool• Submit and obtain procurement quote requests• Follow ups the proposal with the client till acceptance Show less • Manages the end to end NSSR process from receipt of a service request through proposal, approval and delivery. Operates HP best practices in terms of standards and process within NSSR• Determines initial priority for the request• Ensures the request has been process through the proper approval channels (self-service web too or manual process)• Manages and documents details of interaction with HP external client• Manages request documentation• Determines appropriate escalation action and initiate escalation• Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues ect.• Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets• Works with Account Delivery Management and client managers to scope and qualify new service requests• Ensures the solution and business case is satisfactorily defined and accepted by the customer • Collect technical input and builds proposal• Uses good business judgement in prioritization of service requests in line with business objections and contractual commitments• Builds effective linkages within HP organizations• Leads regular NSSR review meetings with the client and HP account team to review the progress and highlight for any issues or escalations during NSSR lifecycle• Reporting supportive functions Show less • Administers the end to end NSSR process from receipt of a service request through proposal, approval and delivery.• Conducts basic or general research on information relevant to the request • Tracks and follows up the progression of Service Requests on behalf of the Response Manager• Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process• Assigns Response Manager based on instructions and passes the request to the respective owner for validation and proposal development• Sets the initial due date for Service Requests guided by the Response Manager• Runs regular and ad hoc reports. Support the production and delivery/distribution of reports to Client, HP, and Supplier stakeholders• Handles client requests in a confident and customer-focused way• Documents details of interaction with Requester and finalizing request documentation• Communicates in relevant, timely, clear and concise manner to all levels of management • Hosts meetings for client and account interaction Show less

  • Client Acceptance Testing Coordinator

    Feb 2016 - Mar 2017

  • Proposal Manager- SKF Account

    Sept 2015 - Feb 2016

  • Response Manager- SKF Account

    Apr 2015 - Sept 2015

  • Business Process Management Specialist- SKF Account

    Apr 2014 - Apr 2015
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  DXC Technology

  Apr 2017 - Jun 2025

  Test Coordinator

  • Develops understanding of the Scope and the importance of the management and control of it.• Collates requested information for the client.• Develops an understanding of the relationship with client and 3rd Party suppliers.• Produces documents needed- Test Strategy, Schedules, Scripts/ Scenarios/ Defect Logs and Sign off.• Produces Entrance and Exit Criteria.• Produces collateral, arranges, facilitates and hosts kick off meetings with all involved parties.• Adheres to quality standards.• Develops awareness of Project Management techniques.• Escalates all conflicts/issues affecting Project/Program outcome to the Project/Program manager and provides supporting information.• Organizes and maintains all project related documentation as prescribed and required by the DXC standards and policies and as agreed by the contract with all participants.• Manages and coordinates testing for all Enterprise Service Management processes, tools and data within the migration.• Captures and manages to closure all high severity defects prior to go live.• Stakeholder management and sign off for testing.• Ensures all entrance and exit criteria is fulfilled and scenarios are completed.• Owns responsibility to deliver on project tasks. Show less

• 

  Euro Games Technology Ltd. (EGT)

  Jun 2025 - now

  Software Development Project Manager