
Matt Blason
Customer Service Administrator

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About me
Senior Academic Manager
Education

Sheffield Hallam University
-Bachelor of Arts - BA Languages with International Business Studies 2:1
UCL
-Msc Social and Cultural Anthropology Pass
UCL
2011 - 2012Master of Science (MSc) Social and Cultural AnthropologyIncluded a period of ethnographic fieldwork in Tawang, Arunachal Pradesh, North-East India.

University of Nottingham
2017 - 2018PGCE (International) EDUCATION Pass with Merit
Sheffield Hallam University
2003 - 2007Bachelor's degree Languages (French and Spanish) with International Business Studies 2:1Included a study placement at Universidad de León, Spain, as well as internships with Applied Biosystems in Madrid, Spain, and SKF in Paris, France.
Experience

Applied Biosystems
Sept 2005 - Feb 2006Customer Service AdministratorProviding administrative support to the customer service team. Responsibilities included the translation from either French or English into Spanish upon the receipt and processing of orders, preparing offers for subsequent issue to customers and implementing an archiving system for completed orders.

SKF France
Feb 2006 - Aug 2006Telemarketing assistantTelemarketing to Spain and the United Kingdom. Responsibilities included all administration for the team, planning and carrying out market research activities, and presenting information to the French international management team.

Tensator Group
Aug 2007 - Dec 2007French/Spanish speaking Export Account ManagerManaging French and Spanish-speaking export customers. Responsibilities included management and control of sales, commercial and technical requests, ensuring customer needs were fully satisfied whilst keeping them updated of any new products and innovations.

Howdens Joinery Co
Mar 2008 - Jun 2009Market Research and Internal Communications AssistantCarrying out key qualitative and quantitative research into competitors, and the subsequent provision of reports and recommendations towards UK marketing strategy. Also responsible for designing and maintaining a database of competitor products and liaising with agents and suppliers. Additional responsibilities included producing internal and external literature, planning marketing events, and being a main point of contact for circa 450 depots nationwide.

Asian University for Women
Jan 2010 - Sept 2010Quantitative Reasoning TeacherTeaching contextual English, mathematics, and quantitative reasoning skills to young women from underprivileged backgrounds in thirteen different Asian countries. Also involved with curriculum design, pastoral care of students, creation of departmental policy documents, being part of the student health and wellness committee, and overseeing extra-curricular activities.

English Time
Oct 2010 - Aug 2011English TeacherTeaching English to mixed-age Turkish students, ranging from beginner to advanced level, at a private language school. Additional responsibilities include preparing assignments, writing exams, and general administration.

University College London Hospital
Oct 2012 - Apr 2014Bariatric Pathway Co-ordinatorManaging all administrative work related to the bariatric surgery and weight-loss department at a busy London hospital. Duties included project management, managing patient care pathways, maintaining efficient usage of surgery and theatre diaries, managing a small team, recruitment and discipline, ensuring NHS targets were met, communication with patients, and orienting new medical staff.

Westgate Corporation
May 2014 - Dec 2014English Language InstructorTeaching English to Japanese university students, at both Japan Women's University and Toyo University as part of an extra-curricular programme, focused on verbal communication. Students ranged from beginner to intermediate level. Additional responsibilities include IELTS preparation, and regularly reporting on student progress.

ILA Vietnam
Jan 2015 - Oct 2015English TeacherTeaching English, to young learners (pre-school, junior and teenage levels) and running IELTS classes for adults. Additional responsibilities include assisting colleagues with lesson planning, setting and marking Cambridge tests, level testing for new students, and regularly participating in professional development workshops.

EMG Education
Oct 2015 - nowOverseeing the delivery of an international primary curriculum, within Vietnamese state schools. Managing a team of primary school teachers, delivering academic English lessons to international standard across more than seventy primary schools in Ho Chi Minh City. Writing and ensuring delivery of a curriculum to meet criteria set by the Vietnamese department of education, adhering to Pearson Edexcel standards. Providing mentoring and training to teachers. Conducting teacher observations and assisting with the professional development of teachers. Teaching academic English, Maths and Science as part of an international curriculum to Grade 4 and 5 students, across several public schools in Ho Chi Minh city. Additional responsibilities include curriculum development, setting and marking standardised tests, and holding regular meetings with parents to discuss progress.
Senior Primary Manager
Aug 2019 - nowManager
May 2018 - nowPrimary School Teacher
Oct 2015 - May 2018
Licenses & Certifications
- View certificate

Certified Master Trainer
Pearson Professional Development InternationalNov 2018 - View certificate

Preventing Bullying for International Schools
TesAug 2025 - View certificate

Children's Mental Wellbeing for International Schools
TesAug 2025 - View certificate

Preventing Bullying for International Schools
TesAug 2025 - View certificate

Staying Safe Online for International Schools
TesAug 2025 - View certificate

Child Protection for International Schools
TesAug 2025 - View certificate

Preventing Bullying for International Schools
TesAug 2025
Languages
- enEnglish
- spSpanish
- frFrench
- geGerman
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