Marcio C.

Experience

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  Irmãos Camargo Supermarket

  Feb 2005 - Aug 2017

  Customer Service Supervisor

  ✔️Leveraged keen managerial and leadership acumen; supervising the operational and administrative activities of the store.✔️Review and set profit margins for the product inventory; stayed abreast of competitor mix and aligned effectively with budgetary targets. ✔️Attracted new customers through the store’s own-brand credit card representing 30% of all credit/debit card sales.✔️Acted as bank teller for in-store correspondent bank offering services to the local community including withdrawals, opening bank accounts, deposits and bill payments.✔️Provided integral support for Point of Sales and POS credit card terminals. Show less

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  Mercado Livre Brasil

  Feb 2011 - Jul 2017

  Online Auctioneer

  ✔️Leveraged a natural flair for sales and business development through the execution of sales.✔️Demonstrated proficiency in the use of sales platforms including social media sales channels. ✔️Demonstrated ease in overseeing sales operations for an audience of 4,000+ participants.✔️Executed logistical aspects of the sales, performing all packaging and shipping duties.✔️Ensured the efficient and impeccable processing of all administrative routine, including the upkeep of transactional records and client account information. ✔️Managed the quality lifecycle regarding customers’ feedback across MercadoLivre and social media platforms.✔️Consistently met and exceeded quality SQL’s ; preempted client needs and responded appropriately.✔️Resolved challenges and critical feedback in a timely manner. Show less

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  Comp Júnior

  Sept 2011 - Feb 2014

  Frontend Developer

  ✔️Played an integral role within a student enterprise providing IT consultancy and services for university and the city community.✔️Conducted a host of routines pertaining to front-end development of WEB solutions using HTML, CSS and WordPress.✔️Leveraged exceptional customer service skills through the regular interfacing with customers and a natural flair for sourcing effective solutions to challenges and problems.

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  SPAR International

  Sept 2017 - Aug 2020

  Customer Service Representative

  ✔️Period of time dedicated to linguistic development and cultural immersion.✔️Executed a wealth of routines including; the provision of excellent customer service, problem resolution, cashier management, training and development of junior staff, process improvement and implementation.

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  Freelancer

  Nov 2020 - Oct 2021

  Student & Freelancer

  ✔️Student of ‘Introduction to Programming using JavaScript - Cenit College, Online from Jan 2021 - Feb 2021.✔️Successful completion of Exam AZ-900: Microsoft Azure Fundamentals.✔️Successful completion of Exam 98-382: Introduction to Programming Using JS.✔️Offer freelance services in regards to product sales for companies including Ebay and Mercado Livre.

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  PFH Technology Group

  Nov 2021 - now

  ✔️ Designing, deploying, and managing cloud resources utilising Azure as the primary IaaS resource.✔️ Creating additional automation by scripting repetitive tasks.✔️ Monitoring production systems, responding to and troubleshooting incidents.✔️ Managing Azure infrastructure using Terraform. ✔️ Migrated users and devices from different domains to a single domain.✔️ Migrated multiple email accounts.✔️ Provided good customer support using a ticket system for issues after migration.Tools: Active Directory Migration Tool (ADMT), Active Directory (AD), Exchange Server ✔️Part of National Integrated Medical Imaging System (NIMIS) team.✔️Worked in different hospitals around Ireland.✔️Installed and upgraded software.✔️Troubleshooted software installations and group policy objects (GPO).

  • Cloud Engineer

    Aug 2024 - now

  • Migration Engineer - HSE HealthIRL Migration

    Mar 2022 - Jul 2024

  • Information Technology Support Engineer

    Nov 2021 - Mar 2022