Susan Thomas

Experience

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  Feltex Data Systems Limited

  Jan 1979 - Jan 1981

  Analyst/Programmer

  - Programming to specifications (IBM 360/40 COBOL and PDP1170 Basic), systems support and system demonstrations- Sales History, Share Registry, Order Entry and Debtors systems for Feltex Yarns and Feltex Ropes

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  Software House (Division of Goodman Group)

  Jan 1981 - Jul 1982

  Analyst/Programmer

  - Systems design, specification and development of Order Entry, Stock Control and Debtors systems (Wang VS COBOL)- Support of Aulsebrooks, Bonds (clothing - 7 divisions), Gunn-Gollin (seafood) and Bakery division systems

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  Mutual Computer Services

  Aug 1982 - Jul 1986

  Project Leader - Systems Manager

  - Initially trained other staff in COBOL programming language- Responsible for full SDLC of Avis Rental Cars, Avis Leasing and Mutual Holidays systems- Operations and Development staff of 16- Installation and support of all hardware at Avis Rental Car branches nationwide- Development and support of integrated Creditors, Debtors, GL, Reservations, Contract Processing, Rate Calculation and Vehicle Movement systems

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  Computer Sciences of New Zealand

  Aug 1986 - Jul 1989

  Consultant

  - Involved with systems design, testing, software package tailoring and support, user training, systems review/audit and documentation (Systems and Operations Procedures)- Information Engineering training review and assistance- CA Accounts Payable screen and report specification for NZ Rail Freight (5 month assignment in Wellington)- Miracle AP software training for Livestock Improvements (Hamilton)- Review of Property Management and Unit Trust packages at NZI Bank- Review of Loans and Deposits systems for Equiticorp- Design, development, testing, documentation and implementation of GST into Order Entry and Debtors systems for Goodman Fielder subsidiaries- Production of Operations Procedure manuals for Mutual Computer Services Show less

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  Countrywide Banking Corporation

  Aug 1989 - Jan 1999

  Systems Development Manager

  - Responsible for full Systems development life cycle of Investor Banking systems- Responsible for complex Investor, Lending and Electronic Banking systems- Analysis, design, development and implementation related to Countrywide's products' transition from Building Society to Bank, adhering to compliance requirements- Redesign and development of Investor Interest Calculation and Accrual resulting in significant performance improvement- Successful database merge and conversion projects- User liaison, assisting with troubleshooting, problem solving and planning, design, management of new system projects- Project scheduling and planning of teams of 5-15 people- For the last 18 months was involved with the analysis and selection of the bank's replacement Core Banking system, moving into the Implementation Manager role which having 37 reporting staff ( IS members of the Business Requirements/Testing team, a Y2K compliance team, 'new system' developers, a 'bug fix' team and data conversion team) Show less

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  Aldridge Punter Ltd

  Jan 1999 - Jan 2003

  Systems Development Manager

  - Analysis and support of Solomon financial systems used by Order of St John- Systems development and support of 20 staff involved with Microsoft-based solutions- Worked in partnership with Stayinfront on sales and support of their CRM offering, particularly for Air New Zealand and Ballance. This meant involvement with sales, design, development, implementation and support phases- Worked with team members and business partners to satisfy customers' needs- Maintaining job satisfaction and career development of team members- Key clients included Air New Zealand, BMW, Sky City, Ballance, Order of St John, Health Systems Ltd and Methodist Mission Northern- Maintained good relationships with customers and became more involved when any issues arose- Worked alongside development and support team whenever appropriate- Responsible for implementation of company policy and achievement of goals within budget Show less

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  Self employed

  Feb 2003 - Oct 2011

  Project Manager

  - DART Project Office at KiwiRail - Management of Electronic and Physical Records project. Managed 'DART Tail' project responsible for successful handover of project information to KiwiRail business. Also assisted with IT matters in the Project Office. - Datasquirt - Researched requirements for Security ISO certification, identifying NZ examples. Coordinated the creation and review of Security manual. - MiAudio - Reviewed existing Test scripts for their system (Call Centre recording and reviewing software) and created an up-to-date Test manual. - APL - Lead development and support team of 5 people for Air NZ's CRM system. Met regularly with Air NZ customer contact and monitored progress of APL team's work against KPIs Show less

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  Auckland City Council

  Feb 2006 - Jun 2007

  Facilities Contract Manager

  - Key liaison with contracted Operators of Auckland City owned and funded Recreation Centres. Monitored and reviewed key performance indicators (financial, customer satisfaction, participation and programme/activity based measures). Performed Health and Safety audits. Made funding recommendations.- Facilitated knowledge sharing within Operator network and encouraged collaborative relationship between council and Operator management- Produced reports for presentation to council committees- Reviewed and negotiated contracts- Asset management- Streamlined and standardised reporting mechanisms- Involved with development of Recreation Centre plan (10 year Strategic plan)- Project management of facility redevelopment Show less

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  Xelocity

  May 2008 - Jan 2009

  Associate Project Manager

  - Fonterra - Fencepost is Fonterra Milk Supply's supplier self-service Web portal, enabling farmers to access production and quality information, financial information, and planning and productivity tools. It is a mature and business-critical application, serving thousands of farmers on a daily basis. The New Fencepost project replaced the ageing current site with a fresh look and feel, world-class infrastructure and a revitalised content offering. The project necessitated working with a wide array of internal and external stakeholders and marshalling the input of a number of vendors, including the offshore-based principal development vendor. My role on the New Fencepost project was to assist the Project Manager in the planning and management of the project. This included management of the resources, budgeting, internal and external communications and maintaining the Issues, Risk, Change and Action registers as well as facilitating and minuting meetings and preparing comprehensive financial reports for the project on a monthly basis. Show less

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  Ponsonby Rugby Club

  Nov 2011 - Jul 2015

  Club Manager

  - Relationship management, including members, committee, council, facility stakeholders, suppliers, rugby and other facility users- Event management and bar management, including club and other functions-Operational management of the club, including debtors, creditors, communication and training, game day and other club facility usage- Coordination of and applications for Trust funding- Implementation of new membership card and POS system- Management of club assets and resources, including IT equipment, maintenance of facility and furniture as well as team equipment and clothing-Management of bar and merchandise stock- Management of membership database-Production of Annual Report Show less

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  Merlot Aero Limited

  Oct 2015 - May 2021

  Project Manager
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  Presbyterian Support Northern

  May 2021 - Jul 2023

  Office Manager
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  Height

  Jul 2023 - now

  • Office Manager

    Jul 2023 - now

  • Office Manager

    Jul 2023 - Jul 2023