Yara Hariz

Experience

• 

  Young & Rubicam

  Jun 2015 - Aug 2015

  Client Servicing Trainee

  • Researched and analyzed markets and industries • Monitored social media of existing and potential clients• Brainstormed with the creative team to come up with ideas that suit the client’s identity

• 

  Bank Med

  Jul 2016 - Aug 2016

  Loyalty Card Program Trainee

  • Processed and inputted data on an internal software (create accounts on the software for people registered in the “Yoyo” loyalty card program)• Responded to clients’ complaints about loyalty cards • Maintained an experience on how to use the credit card swipe machine and solve minor problems related to it

• 

  Ieng Group

  Sept 2016 - now

  • Follow up with different internal departments to kick-off projects and get precise production and delivery schedules Give after-sales support to clients by managing the after-sales platform (zammad), opening tickets of after-sales tasks , assigning the tickets to different stakeholders, and following up until closure of ticketsLead the Client Satisfaction Survey exercise twice per year and gather all complaints from clientsSupervise the implementation of corrective action measures for client complaints عرض أقل • Design and propose templates to facilitate the team’s activities and to maximize their performance (Consolidated Sales Report, yearly budget forecast | Project Summary Sheet | Overall Plan Template)• Manage the communication between the marketing agency and the company (Implementation of a new logo, company Profiles, brochures, and website | coordination with agencies for corporate events)• Manage the LinkedIn page (content related to CSR, trainings, National days, and team building)• Coordinate between sales team and other teams (Supply Chain-Design & Engineering-Finance)• Store and sort financial and non-financial data in a weekly report on SharePoint عرض أقل

  • Group After-Sales Supervisor

    Mar 2021 - now

  • Group Sales Supervisor

    Mar 2019 - Mar 2021

  • Group Sales Coordinator

    Sept 2016 - Mar 2019