Rezwan Khan

Experience

• 

  Bondwell

  Jun 2018 - Apr 2020

  Information Technology Engineer

  • Proficient in the installation and configuration of hardware and software components to ensure seamless usability.• Demonstrated expertise in troubleshooting hardware and software issues, and adept at suggesting effective solutions.• Diligently uphold electrical safety standards in accordance with Occupational Health and Safety (OHS) policies.• Skillfully repair or replace damaged hardware components, ensuring optimal system functionality.• Execute system-wide upgrades to facilitate compatibility with latest software across all computing platforms.• Expertise in the installation and upgrading of anti-virus software, ensuring robust security at the user level.• Conduct thorough tests and evaluations of new software and hardware, providing insightful feedback for informed decision-making.• Serve as the initial point of contact for error reporting, offering comprehensive support to end-users.• Proficient in handling HP and Dell products, maintaining a seamless liaison with the primary supplier for product maintenance.• Proficient in Outlook configuration and proficiently manage import/export of mail data files.• Provide onsite support, ensuring prompt resolution of technical issues to minimize operational downtime.• Effectively guide staff or clients through a series of precise actions, whether in-person or via phone, to expedite system setup or issue resolution.• Possess a comprehensive ability to assess, test, and evaluate cutting-edge technology solutions for optimal integration within the existing infrastructure. Show less

• 

  Node Technologies

  Apr 2020 - Sept 2020

  Information Technology Support Officer

  • IT auditing for large organizations. • Preparing detailed reports for other organization’s IT infrastructure. • Performing data backup. • Implementing anti-virus and Microsoft Office applications for users and providing with training. • Install and configure computer hardware operating systems and applications • Monitor and maintain computer systems and networks • Troubleshoot system and network problems, diagnosing and solving hardware or software faults • Replace parts as required • Provide support, including procedural documentation and relevant reports • Set up new users' accounts and profiles and deal with password issues • Conduct electrical safety checks on computer equipment. Show less

• 

  Pacific Community-SPC

  Sept 2020 - Dec 2020

  Data Entry Officer

  • Prepare, compile and sort documents for data entry. • Verify and log receipt of data. • Transfer information from paper formats into smart device (Tablet). • Transfer data into cloud storage.

• 

  Shreedhar Motors Limited

  Dec 2020 - now

  Information Technology Administrator

  • Monitoring and maintaining networks and servers. • Upgrading, installing and configuring new hardware and software to meet company objectives. • Implementing security protocols and procedures to prevent potential threats. • Creating user accounts and performing access control. • Performing diagnostic tests and debugging procedures to optimize computer systems. • Documenting processes, as well as backing up and archiving data. • Developing data retrieval and recovery procedures. • Ensuring that all data have been submitted on time for processing in accordance to company requirements. • Daily server backup. • (ERA-Net) Administrator • Website Administrator /Management • Email Administrator /Management (CPanel) • PayMaker Administrator • Processing Payroll for Shreedhar Motors Limited using the pay maker application. • Entry of all stock and incoming orders • Assisting Users with system-related issues • Daily Troubleshooting • Providing remote support to users • Office 365 Administrator • Implementation of Office 365 mail, and user support provider Show less