MTI. Jesús Viliulfo Osorio López

Experience

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  Tektronix

  Jan 1997 - Jan 2000

  Service Eng.

  Activities: -Field service support and training to the mayor TV stations of Mexico, Venezuela, Colombia, Panama and MiamiSkills: -Field support, training and international service support -Work with compression technology, base band digital video & audio signals and understand the operation in a master control and the distribution of a post-production centerAchievement: -The implementation of the new technology with the video servers Profile on the main TV stations of Mexico and LA. -TELMEX got video measuring equipment for their main stations in Mexico, therefore I was installing them and given them training in all the main facilities of TELMEX Show less

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  TV Azteca

  Jan 2004 - Jan 2006

  QC Manager

  Activities: -Quality control and distribution of all the signals in the channel including compression and RF with 11 people were reporting to me-Implementation of new technologies like; close caption, HD Central Distribution, HD Flyaway, HD Helicopter, video phone for news and video walls for news-Internal training for video and satellite technology Skills: -Management, Project Management, TV operation and coordination of international events. Achievement: -I was in charge of the QC and Coordination for; Olympic Games of Antennas 2004, Winter Olympic Games Torino 2006, Word Cup Germany 2006 and Presidential Elections in Mexico 2006-Installation of the central distribution on HD. Show less

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  Tektronix

  Jan 2006 - Jan 2009

  Application Engineer

  Activities: -Sales Support as application engineer for video, oscilloscopes and spectrum analyzers-Training in the main TV Stations of Mexico and LA on analog component video (RGB/Y, R-Y, B-Y/S-Video), analog composite video (NTSC/PAL), non-compressed digital video/audio (SD/HD-SDI, Dual Link and 3G), compressed digital video/audio (MPEG1, MPEG2, MPEG4 part 2, MPEG4 part 10/AVC/H.264, VC1), RF modulated video/audio (8VSB, COFDM, QAM, QPSK, 8PSK) and IPTVSkills: -Pre and post-sales support and Multilingual Training. Achievement: -Be able to support all the video technologies, oscilloscopes and spectrum analyzers-Supporting the future implementation of IPTV in TELMEX and TELEFONICA Chile-Participation in SET 2008 (Brazilian Society of Television Engineering) with exposure of Digital Audio Monitoring-Supporting the monitoring and scripts building for the new digital broadcast Brazilian system; ISDB-TB with the main TV Stations in Brazil like TV GLOBO Show less

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  JDSU

  Mar 2009 - Nov 2012

  Service Support Manager for Mexico and Caribbean

  Activities: -Service Support Manager for Mexico and Caribbean for implementation, education, technical and product support. -Project Management with implementations for various technologies from México to Caribe Skills: -Management, Project Management, Fiber Characterization, Sync and TV Cable Techs. Achievement: -Achievement the final goals consecutively and improving the operation 30% -Oracle Implementation with the structure definition for service and customer care-Two successfully transition with third party companies Show less

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  Independent

  Nov 2012 - Jun 2014

  Project Manager and Senior Broadcast Support

  Project Manager: -PlayOut and MAM implementation: +Sistema Chiapaneco de Radio Televisión y Cinematografía +CANAL 23 Mexico City -Real-Time 2D/3D implementation: +Real-time 2D/3D graphics with PlayOut installation on Bolivia TV for Elections +Real-time 2D/3D graphics and animation with PlayOut installation on Fox Colombia +Real-time 2D/3D graphics and augmented reality with PlayOut installation on Telesur, Venezuela+Power wall installation on Fox Mexico -Telecom Implementation +More than 200 installations of mux units across Mexico on 6 months speeding revenues for the company Broadcast Support: -Technical Support for Video Servers based on LINUX -Technical Support for IPTV Middleware on LINUX Servers and TS-MPEG2-Technical Support for Character Generators-Technical Support to 3D servers and augmented reality for Mexico and Centro America Training: -Video and Audio Training for the mayor Tv Stations on Mexico -Real-time 2D/3D graphics and animation and playout training Pre-Sales: -Promoting service contracts for video and character generators Show less

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  Avid

  Jul 2014 - now

  ✔️ Main Responsibilities:* Responsible for supporting Avid Cloud UX for a global customer base * After hour & Weekend Escalation Pager support. * Drive escalated issues to closure in Avid flagship Broadcast product, Cloud UX * Reproduce customer issues and create bug recipes in bug database✔️ Key Responsibilities and Skills:DSE | Designated Support Engineer As a DSE, I specialize in delivering high-quality technical support and optimizing the coexistence of Linux and Kubernetes. With expertise in Linux, Kubernetes, Grafana, Video Baseband & Compression, and broadcast TV systems, I focus on solving complex issues while ensuring seamless operations. Show less

  • Principal Expert, Customer Care

    Jul 2023 - now

  • Principal customer care

    Apr 2022 - now

  • Customer Care

    Jul 2014 - Mar 2022