Andrew Smith Cert CII

Experience

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  HSBC

  Jul 2007 - Feb 2011

  Credit hire negotiator

  • Investigated indemnity and assess liability• Monitor hire periods• Evaluate the claimants need for hire• Built relationships with Credit hire Companies• Negotiated settlement under the terms of the GTA• Achieved 24% reduction on claims negotiated resulting in £250,000 savings

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  Amlin UK

  Feb 2011 - Oct 2011

  PD claims technician

  • Dealt with Commercial Policies• Assessed indemnity and liability • Investigated suspected fraud/LVI• Instructed external agents to make enquiries• Liaised with Professionals to progress the claim• Negotiated settlement

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  Markerstudy Insurance

  Oct 2011 - Aug 2016

  PI Claims technician

  • Caseload of 220 files• Reviewing Telematics data and Smart witness footage • Negotiating injury claims in and out of the MOJ portal • Reviewed and valued medical evidence• Investigated any suspected fraud/LVI• Trained new staff• Managed a specialised broker inbox for high value clients• Attended face to face meetings with high profile credit hire companies to negotiate bulk settlements

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  Slater Gordon Solutions

  Sept 2016 - Mar 2018

  Legal Advisor LVI/FRAUD

  • Caseload of 150 pre and post-issue claims• Assessing liability and reviewing medical evidence• Use of cognitive questioning techniques to assess clients prospects of success• Instructing Counsel/Briefs• Obtaining evidence, e.g medical records and vehicle damage reports• Negotiating settlement• Making applications• Adhering to the Courts directions

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  Robertson & Co

  Mar 2018 - Sept 2019

  Complex Fraud Case Manager

  • Caseload of approx 100 complex fraud files involving property, motor and EL/PL fraud• Have investigated, written and sent over 400 fraud reports• Investigate six figure property claims including suspected arson, burglaries and escape of water• Investigate motor fraud including contrived, staged and induced accidents as well as policy fraud including ghost broking• Instruct agents to obtain statements before gathering Intel via web searches to compile the reports• Obtain crime and fire reports, CCTV footage, to assist with investigations• Use and share information with other companies including the IFB, IFIG and Insurance companies Show less

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  Lucas Claims Solutions Limited

  Sept 2019 - Dec 2022

  TPA Claims and Special Investigations Manager

  • TPA Claims and Special Investigations Manager

    Sept 2021 - Dec 2022

  • Senior Claims Supervisor

    Sept 2019 - Sept 2021
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  Brown & Brown Europe

  Jan 2023 - now

  Claims Operations Manager

  • 2024 Insurance Times ‘Claims Team Of The Year’.• Lead a team of 14 in handling commercial and household property claims for the MGA underwriting division.• Implemented processes which have helped reduce overall team caseload by 50% since Jan 2023 and reduce claim lifecycles by 25%, resulting in all post and diaries being actioned within 48 hours.• Current Feefo survey rating of 4.8 out of 5 for our claims service.