Andra Claudia Mihalache

Experience

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  Vodafone

  Jul 2012 - Dec 2019

  -Monitoring 24h/7days voice and data fixed network for Vodafone Italy, using fault management systems and specific NMS and performing analysis to identify the issues;-Investigating alarms on different equipments and technologies related to Core Network, Transport Network (SDH, DWDM, IP, ATM) and Access Network (DSL, GPON);-Monitoring and working with the fixed access network equipments (Nokia, Cisco, Ericsson, ALU,Huawei);-Using dedicated trouble tickets applications for alarms handling and field personnel dispatching;-Offer onsite support for technicians to configure and troubleshoot faulty equipment;-Performing analysis upon traffic trends in order to have a proactive response to problems;-Resolve incidents that occurs on interconnections, at the physical layer (using loop tests) or at the signaling level (reconfiguration of semipermanent connection or unblocking of devices is needed); Show less

  • System Support Engineer

    Jan 2016 - Dec 2019

  • Regional NOC Engineer, Front Office

    Jul 2012 - Dec 2015
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  Lenovo

  Dec 2019 - now

  Level 3 Network Support Engineer