Larry Anair

Experience

• 

  Mazzei Cadillac Pontiac Buick and GMC

  Jul 2002 - Sept 2005

  Service Advisor
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  Weaver Chevrolet Cadillac Buick Pontiac GMC Jeep

  Oct 2005 - Sept 2007

  Assistant Service Manager/Service Advisor/Dispatcher
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  Mazzei Cadillac Pontiac Buick and GMC

  Sept 2007 - Jun 2009

  Service Advisor/Assistant Service Manager
• 

  John L. Sullivan Chevrolet

  Sept 2009 - May 2010

  Service Advisor
• 

  Audi Concord

  May 2010 - Jan 2018

  Service Advisor

  • Audi Magna Elite award winner 2011-2016• Assisted in the launch of and the establishing of a new Audi dealership, including developing initial operational processes, training staff, and implementing strategic initiatives to drive successful market entry and growth.• Acted as the primary point of contact for customers, delivering exceptional service and addressing all inquiries regarding vehicle repairs and maintenance.• Developed and maintained strong customer relationships, leading to a high level of repeat business and customer satisfaction. Show less

• 

  Contra Costa CrossFit

  Nov 2013 - Sept 2019

  Small Business Owner

  Sold Business

• 

  Hanlees Auto Group - Hanlees Hilltop Toyota

  Jan 2018 - May 2018

  Service Manager
• 

  Audi Concord

  May 2018 - Jan 2019

  Service Advisor
• 

  Xcite Automotive

  Nov 2019 - May 2022

  • Oversaw daily operations and provided effective account management to ensure long-term customer retention and satisfaction across multiple states.• Led new dealer sales initiatives and managed production staff operations, achieving regional sales targets and operational goals.• Directed and executed acquisition strategies, including identifying potential acquisition targets, negotiating deals, and integrating new dealerships into the existing operational framework.• Monitored and analyzed key performance indicators (KPIs) to drive continuous improvement in service delivery, operational efficiency, and financial performance.• Managed budgets, including overseeing expenditures related to acquisitions and ensuring cost control measures were implemented effectively.• Provided clear and transparent communication to customers about repair options, costs, and timelines, enhancing their overall service experience.• Coordinated with cross-functional teams to ensure seamless integration of acquired dealerships, maintaining high service standards and operational consistency. Show less

  • Regional Operations Manager

    Oct 2020 - May 2022

  • Area Operations Manager

    Nov 2019 - Oct 2020
• 

  Anair Homes

  Feb 2022 - Dec 2023

  Small Business Owner
• 

  Mazzei Realty Services Inc.

  Feb 2022 - Dec 2023

  Licensed Real Estate Agent
• 

  Stress-Free

  May 2022 - now

  • Overseeing daily operations across multiple locations within the region, ensuring consistent performance and service quality. • Leading a team of general managers and their staff, providing strategic direction and support. • Driving growth through shop acquisitions, identifying potential locations, negotiating deals, and overseeing integration into existing operations. • Managing budgets, vendor relations, and operational efficiency across all shops. • Ensuring a high level of customer satisfaction and upholding company standards. • Developing regional strategies for business expansion and operational excellence. Show less • Identified and addressed operational challenges, implementing solutions that reduced operational costs while maintaining high service standards. • Developed and executed comprehensive plans to enhance customer satisfaction, achieving improvement in customer feedback scores. • Managing budgets, vendor relations, and operational efficiency across multiple shop locations. • Fostered a collaborative environment among store locations, sharing best practices and driving a culture of excellence and accountability. Show less • Acted as the primary point of contact for customers, delivering exceptional service and addressing all inquiries regarding vehicle repairs and maintenance. • Provided clear and transparent communication to customers about repair options, costs, and timelines, enhancing their overall service experience. • Trained and mentored new service advisors on best practices for customer interaction, service recommendations, and departmental procedures. • Oversaw profit and loss (P&L) for the store, managing budgets and controlling costs while driving revenue growth through effective sales strategies. Show less

  • Regional General Manager

    Feb 2024 - now

  • Senior General Manager

    Jan 2023 - Feb 2024

  • General Manager

    May 2022 - Dec 2022