Ramon Pilon

Experience

• 

  Despachante Tatuape

  Apr 2016 - Dec 2017

  Office boy
• 

  Cdb - Centro De Diagnosticos Brasil

  May 2019 - Jan 2021

  Recepcionist

  Receiving clients from different locations, including foreigners, requiring communication in EnglishSolving problems that occur in the company's day-to-day operations.

• 

  Grupo Ecar

  Feb 2021 - Jun 2022

  Collect and analyze data relating to the company's customers, number of services performed, return rate, basis on satisfaction with the service provided by the company

  • Admin Assistent

    Sept 2021 - Jun 2022

  • Operacional Assistent

    Feb 2021 - Aug 2021
• 

  Novibet

  Sept 2023 - Feb 2024

  Customer Support Agent

  As a customer care agent, my responsibilities were: - KYC Approval: Managed the KYC (Know Your Customer) approval process, verifying customer identities and ensuring compliance with regulatory requirements.- Document Analysis: Full assessment of the customer documents for account verification, maintaining accuracy and adherence to company policies.- Behavior Analysis: Performed behavioral analysis to promote responsible gambling practices, identifying patterns and providing support to ensure a safe betting environment. Show less

• 

  Kaizen Gaming

  Mar 2024 - now

  As a Junior Payments and Fraud Analyst, I am deep diving in handling transaction process and completion in operational and Fraudulent level as well, as I have more Risk and Fraud Management duties. My main tasks are:-Analysis and processing of financial transactions, in accordance with protocols to ensure compliance with the regulations across 13 operating markets.- Managing fraudulent cases, carrying out reviews on alerted accounts on the basis of both internal and external information.- Monitoring suspect activities to ensure that users are complying with internal policies and regulatory statements, ensuring that unusual situations might be flagged as suspect and investigate seeking continuous improvement of the processes. - Updating and managing the knowledge base of our company with new processes, changes on information and new procedures.- Constant communication across departments and international teams. Show less As Junior Payments Agent, my responsibilities are:- Approving and processing transactions related across approximately 11 international markets.- Monitoring transactions to ensure accurate processing and completion.- Resolving issues and incidents through effective communication between internal teams, channels, external partners and banking institutions, while also implementing proactive measures.- Bank reconciliation, comparing and aligning our financial records with the records provided by our banks with the purpose is to ensure that the information in the company's accounting system matches the bank statement, identifying and addressing any discrepancies. Show less

  • Payments & Fraud Analyst

    Mar 2025 - now

  • Junior Payments & Fraud Analyst

    Apr 2024 - Apr 2025

  • Junior Payments Agent

    Mar 2024 - Apr 2024