Phurneise Love

Experience

• 

  Wells Fargo

  Mar 2016 - Sept 2021

  Business Risk and Control Analyst

  • A thorough understanding and application of the necessary programs and procedures used by Wholesale to comply with the applicable Financial Crimes rules and regulations, effectively maneuvers through multiple systems such as WCIS, SVP, Blast, ECM and SMP to onboard customers.• Contributing to development improvement, compliance, and front-line control processes of business operations to advance overall procedure; and maximize all levels of productivity.• Experience performing analysis on AML functions such as: AML alerts, investigations, transactional analysis and reviewing member profiles.• Conduct compliance oversight and monitoring activities; review compliance oversight reports, track regulatory issues, and enhancement and maintenance of policies, procedures and communications to mitigate regulatory compliance risk for Cornerstone.• Communicates with senior leadership, AML legal Counsel, external financial institutions and law enforcement agencies as part of the investigative process.• Execute Quality Assurance activities including control execution, case assignment, and results reporting in a timely manner. Capture data and information relevant to inspection metrics to support governance activities for dashboard reporting. Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans.• Effectively implement and/or maintain applicable Corporate and Wholesale Controls Executive (WCE) risk management programs; strong ability and experience working with and collaborating with leaders and team members at all levels and across functional lines.• Utilizes an Anti-Money Laundering (AML) case management tool and other internal software-driven systems to monitor, research, analyze and investigate trends related to member transactional activity. Show less

• 

  AvidXchange, Inc.

  Oct 2022 - now

  Support accounting system integration projects, with a focus on successful customer migration. Manage a case queue related to integrations, ensuring timely and effective resolution. Work across team and department initiatives to improve integration processes and methodologies Act as a primary escalation point for client concerns and issues related to integrations. Deliver team and department-based training sessions for new hire and provide continued education opportunities. Collaborate cross-functionally to initiate, plan, execute, control, and finalize integration projects. Construct, test, and deploy integration mappings using tools like XSLTRegularly communicate project status updates to both internal teams and external stakeholders. Lead customer-facing web sessions, ensuring clear communication and effective knowledge transfer. Predict and manage effort to ensure optimal workload distribution and project success. Show less Customer facing position managing Tier 1 to Tier 2 inquiries from AvidXchange customers either through phone, email and chat requiring basic technical and product knowledge.• Trouble-shoots and tests components of systems using proven techniques for analysis and workarounds.• Ability to coordinate reported cases and works closely with leadership to expedite issues for fast problem resolution.• Works with our case management system, keeping track of own support tickets and follows through to completion• Responds and resolves through critical thought processes that directly correlates with the customer requests and needs.• Monitoring and helping other technicians with support tickets• Provides basic product training & documentation to customers.• Ability to perform at a minimum of “meets” in balanced performance scorecard for CSAT, QA and Productivity measures outlined.• Models our core values and is supportive of the overall mission of contact Show less

  • Integration Success Manager II

    Dec 2023 - now

  • Product Specialist

    Oct 2022 - Dec 2023