Mohamed Soliman

Experience

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  Orange Egypt

  Dec 2020 - Jul 2023

  Responsibilities • Implementing the department's sales and business development strategy.• Oversee day-to-day operation.• Follow up the MTD.• Monitor team performance and report on the process.• Motivate team members.• Discover training needs and provide coaching and workshops.• Listen to team members' feedback and resolve any issues or conflicts.• Monitoring staff performance and attendance achievements • -Achieve sales targets.• -Achieve revenue targets.• -Cross-sell/up-sell when applicable according to the customer's type/segment.• -Achieve customer experience targets. Show less

  • Store Manager

    May 2021 - Jul 2023

  • Sales Representative

    Dec 2020 - Apr 2021
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  بنك التعمير والإسكان HD Bank

  Jul 2023 - Jan 2024

  Customer Support Specialist

  Assist customers with inquiries related to cards, accounts, and e-channels.Activate various types of cards (credit, debit, prepaid).Address customer issues related to internet banking, mobile banking, and mobile wallet.Submit disputes and complaints for customers.

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  MICO WORLD

  Jan 2024 - Feb 2025

  Account Manager

  Manage and nurture client accounts, ensuring strong relationships and long-term satisfaction.Serve as the primary point of contact for high-value clients, addressing their inquiries and needs effectively.Develop tailored strategies to meet client goals, aligning their objectives with company offerings.Monitor account performance, providing clients with regular updates and actionable insights to drive success.Coordinate cross-functional teams to deliver customized solutions and ensure seamless service delivery.Identify and act on upselling opportunities, contributing to revenue growth and client retention.Resolve client concerns and escalations promptly, maintaining high levels of trust and satisfaction Show less

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  ADIB - Abu Dhabi Islamic Bank

  Feb 2025 - now

  Application Support Specialist