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Emma Acton

Customer Service Assistant

283 followers

Wolverhampton, England, United Kingdom

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Timeline
About me
Head of Marketing & Audiences at Wolverhampton Grand Theatre
Education
- The University of Wolverhampton
  2006 - 2009
  Business Management Business Management 2:1
  Dissertation Topic: ‘An investigation into the factors that caused the Winter of Discontent in the late 1970s and whether the same factors persist in today’s economy.'
- Walsall Academy
  2004 - 2006
  3 A Levels: Physics, Biology & Information Technology
  3 A Levels in Physics, Biology and Information Technology
- St Edmund's R.C School
  1999 - 2004
  9 GCSE's A-C
  9 GCSE's grades A-C, including 2 A's in English Language and English Literature and a B in Mathematics.
Experience
- Lloyds Banking Group
  May 2010 - Nov 2013
  Customer Service Assistant
  - Deal with members of the general public on a daily basis through cashiering and account opening.- Provide excellent customer service to every consumer, ensuring their needs are met whilst establishing positive customer relationships to encourage repeat custom, thus supporting business growth.- Provide administrative support to the mortgage advisors by sending out various letters to customers and by making phone calls to follow up business enquiries.- Position of trust as I work with confidential data on a daily basis. Show less
- Wolverhampton Grand Theatre
  Nov 2013 - now
  - Head of Marketing & Audiences
    Apr 2022 - now
  - Marketing Manager
    Jul 2015 - Apr 2022
  - Marketing & Education Administrator
    Jun 2014 - Jun 2015
  - Theatre Receptionist
    Nov 2013 - Jul 2014
Licenses & Certifications
- Mental Health First Aid
  Mental Health First Aid (MHFA) England
  Sept 2022
Volunteer Experience
- Brownie Leader
  Issued by Girl Guiding on May 2003
  Associated with Emma Acton

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