Experience

• 

  Clarks

  Mar 2012 - Dec 2012

  Trained shoe fitter and sales assistant

  At Clarks, my main role was customer service, and I was responsible for measuring children's feet and selling shoes (and various products) for both children and adults. These roles allowed me to acquire and further develop various skills, including Sales, Customer Service, Communication, Teamwork, Problem Solving, Stocktaking, and Operating a Cashier Till.The job required me to have a keen eye for detail, as measuring children's feet accurately was crucial to ensure they received the correct shoe size. Additionally, I had to communicate effectively with customers, listening to their requests and offering advice and suggestions where necessary. Teamwork was also important, as I often worked alongside other sales associates to ensure the store ran smoothly and efficiently.I also had to be quick-thinking and adaptable, particularly when dealing with customer complaints or issues with stock. My problem-solving skills were put to the test when a customer had an unusual shoe size or when a particular shoe was out of stock. In such instances, I had to think creatively and come up with alternative solutions to meet the customer's needs.Furthermore, working at the cashier till required me to be proficient in basic mathematics and to handle cash and card payments accurately. Through my experiences at Clarks, I gained a wealth of transferable skills that I have been able to apply to various roles and situations throughout my career. Show less

• 

  Aqa

  May 2018 - Aug 2018

  Administrative assistant

  Roles and Responsibilities at AQADuring my time at AQA, my role was multi-faceted and involved a variety of tasks. Some of these included recording and administering exam papers, script checking, consolidation, filing, and preparing examiner packs. For example, I was responsible for collating assigned papers, labeling them accurately, and booking them in and out.In addition to these tasks, I also liaised with examiners, providing them with support and guidance as needed, and ensuring that they were kept up-to-date with any changes or updates to the exam process. It was important for me to maintain excellent communication with all stakeholders involved in the exam process, including schools, teachers and students. I took pride in being able to handle any queries or concerns they had with professionalism and care.One of the most challenging aspects of my role was ensuring that all exam papers were accurately recorded and administered in accordance with AQA's strict guidelines. This required an eye for detail and a high level of accuracy, as any mistakes could have serious consequences for the students taking the exams.Despite the challenges, I found my time at AQA and being part of a team that was dedicated to ensuring that students received the best possible education and assessment, to be incredibly rewarding. Show less

• 

  Charlesworth vc primary school

  Sept 2018 - Apr 2019

  In my role as a School Business Assistant, I worked in a fast-paced office environment where I provided support to the school, staff, and students. My responsibilities included data entry for analyzing and maintaining up-to-date Health and safety data and ensuring GDPR regulations were followed. I was also required to communicate effectively with a variety of stakeholders, whether in person, over the phone, or through online channels.In order to safeguard children, I ensured that all visitors signed in at reception and were issued with a visitor's badge. I also made sure all entrances and exits were secure and monitored who entered and left the premises. In addition, I implemented a system for children to be released only to authorized adults.In addition to my administrative duties, I also played a key role in the management of school finances and budgets. I worked closely with the School Business Manager to ensure that financial records were accurately maintained and that all expenditures were properly accounted for.One of the most rewarding aspects of my job was being able to work closely with the school's leadership team and teaching staff to help facilitate a positive learning environment for the pupils. By streamlining administrative processes and providing key data analysis, I was able to help the school function more efficiently and effectively, which ultimately benefited the students.Overall, working as a School Business Assistant was a challenging and rewarding experience that allowed me to use my skills to make a positive impact on the school community. Show less Roles and Responsibilities of a Lunchtime OrganiserAs a lunchtime organiser responsible for maintianing a safe environment for young children, I was required to perform a variety of tasks. Some of these included safeguarding children, maintaining good hygiene, and supervising meals. Behavioral monitoring was also a key aspect of my role, to ensure that the children were following safety guidelines and not engaging in any dangerous activities. I observed children's interactions with each other and intervened when necessary to prevent any conflicts or bullying. I also provided positive reinforcement for good behavior and communicated any concerns to parents/guardians. Being able to confidently liaise with staff and parents/guardians was essential for maintaining a safe and inclusive environment. I kept them informed of any incidents or concerns and worked collaboratively with them to find solutions.I was trained to provide immediate care and First Aid to children who were injured or unwell and ensured that all incidents were reported and documented appropriately.Overall, as a lunchtime organiser, my main goal was to ensure that children were safe, happy and healthy during their lunchtime period. Show less

  • School Business Assistant

    Sept 2018 - Apr 2019

  • Lunchtime Organiser

    Sept 2018 - Mar 2019
• 

  St. mary's c of e church, haughton green, manchester

  May 2019 - Jan 2024

  Church administrator

  As an Administrator, I had the privilege of working with a dedicated team of individuals who were passionate about serving our community. It was my responsibility to ensure that all administrative tasks were handled efficiently which included liaising with various stakeholders and managing a variety of projects. One of my key responsibilities was to provide personal support to the minister and other staff members. This involved ensuring that they had access to the resources and information they needed to carry out their roles effectively, acting as a point of contact for any queries or concerns that they had and providing guidance and advice whenever necessary. I managed all forms of communication, from face-to-face meetings to electronic channels, and ensuring that all messages were delivered in a professional and timely manner. I also set up and managed a membership database, which was crucial for maintaining accurate and up-to-date records of our members, ensuring GDPR compliance.In addition, I organised and managed the church events diary, which included responding to enquiries and arranging bookings for weddings and funerals, and managing room hire for private use and community events. My work in managing room hire and procurement has helped the church save time and resources. I also liaised with key partners, such as local counsellors, community groups, and other churches, to ensure effective collaboration. This involved building strong relationships and working closely with these partners to achieve our shared goals.Other responsibilities included setting up and managing group rotas, procurement of supplies/resources, creating and managing social media platforms, creating promotional materials, and performing general office duties.Overall, my time as an Administrator was a rewarding experience that allowed me to develop a wide range of skills and work with a fantastic team of people. Show less

• 

  St. mary's community food bank, manchester

  Apr 2021 - Nov 2021

  Greater manchester community food bank administrator

  During my tenure as a Food Bank Administrator, I had a variety of responsibilities to fulfill. These included; handling donation enquiries, providing support and assistance to referrals from GP's, social workers, or schools, maintaining an efficient database and booking systems, working effectively with the food bank team and manager, empathetically handling challenging and sensitive conversations with clients, and creating social media content to support activities such as the Facebook page and website.Additionally, I was also responsible for organising and coordinating the arrangements for food and monetary donations, ensuring that the food bank was well-stocked with food, and managing the distribution of food to clients. It was important for me to maintain positive relationships with community organizations, volunteers, and donors to ensure a steady supply of food and resources. Finally, I was committed to continually improving the food bank's operations and services to better meet the needs of our clients and to address the root causes of food insecurity. Overall, my role as a Food Bank Administrator was challenging yet fulfilling, and I was proud to be part of a team that made a positive impact on the lives of those in need. Show less

• 

  The university of manchester

  Jan 2022 - Jan 2024

  Project assistant, imid (immune mediated inflammatory diseases) bioresource study

  As an integral member of the study team, my main responsibility was to provide logistic and administrative support to ensure the successful completion of project design requirements. This included checking the accuracy of patient/study data and entering them into electronic systems, as well as liaising with study sites when necessary. I was also responsible for preparing and shipping study packs in a timely and efficient manner in response to site requests, and managing, recording, and ordering stock inventory.In addition, I provided general administrative support including booking meeting rooms, problem-solving, and answering queries. I ensured that GDPR and Data Protection compliance were met and was responsible for writing, submitting, and sharing protocol amendments as necessary with medical practitioners. As an experienced member of the team, I was able to provide informal supervision and line management of casual/less experienced staff.Furthermore, I had the opportunity to showcase the project at several conferences and events by managing the IMID stall and providing study information to a wide range of stakeholders. Show less

• 

  Translation manchester

  Jan 2024 - now

  Translational research support officer

  As a Translational Research Support Officer at the University of Manchester, I play a key role in supporting a team of Translational Research Managers to integrate translational research into health research and innovation pipelines. I am responsible for coordinating and servicing meetings with funders, strategic oversight groups, NHS partners, and external stakeholders, ensuring effective collaboration across multiple organisations. In addition to managing internal and external communications, I produce monthly research network newsletters (with over 1000 subscribers), update webpages, and oversee social media channels to promote Translation Manchester activities. I organise and deliver high-profile events, including VIP visits, scientific meetings, and funding panels, ensuring all documentation and promotional materials are comprehensive and engaging. My role also involves developing and maintaining electronic office systems in line with data protection and information governance policies. I manage procurement processes, expense management, IT and travel bookings, and general office administration, ensuring smooth operations within the team. Additionally, I oversee shared team communications, handling inquiries and directing them to the appropriate expertise. Show less