Experience

• 

  I.t.s solution

  Jul 2013 - Jul 2014

  System engineer

  I did start my career with ITS solution as System Engineer. I learnt so many helpful technical things. That was wonderful job for me.

• 

  Aon

  Aug 2014 - Feb 2016

  Senior system engineer

  I got this opportunity as Senior System Engineer to provide VIP Technical Support to Aon Business Partners, Leaders, Directors as well as VP and CEO of AON.Responsible to manage Microsoft Active Directory and Office 365 related issues, as well as for application support.Roles:New user’s AD and O365 account creation, updating and migration using ADMT tool.New shared mailbox, distribution and security group’s creation.Responsible for configuration and troubleshooting of outlook and mails related issues.Administration and Troubleshooting on users account related issues and Providing L2 desktop and network support for more than 5000 users, managing several critical issues and monitoring of desktop system via remote assistance. Show less

• 

  Tata consultancy services

  Feb 2016 - Dec 2020

  Responsible for Microsoft Active Directory, Exchange and Office 365 Services including mail flow and outlook related issues. Responsible for User access management role and O365 services.

  • Information Technology Analyst

    Oct 2018 - Dec 2020

  • System Engineer

    Feb 2016 - Sept 2018
• 

  Accenture in india

  Dec 2020 - Apr 2022

  Senior cloud tech support analyst

  Managing operation and BAU work related to Microsoft Exchange and O365 Services.Handling critical issues related to Exchange mail flow and O365 issues.Mailbox Migration from On-Prem to Exchange online and PST migration using Azure copy blob and Exchange server upgradation from Physical to Virtual.Working in shared services where I am managing Team lead role for more than 5 clients and following ITIL process for smooth delivery to all clients.

• 

  Infosys

  Apr 2022 - now

  Senior consultant

  ➢ Handling Tenant to Tenant mailbox migration using BitTitan tool and till now more than 5K mailboxes have been successfully migrated. Also, responsible for issues occurred while migration and post migration.➢ Analysis the environment and consulting with client regarding new roadmaps, SIP and implement the same.➢ Administration and Technical Consultant for Microsoft Office 365/On-Premises environment.➢ Handling daily operation work and managing 6 to 8 technical experts’ team.➢ Helping to my team for critical & ageing issues and providing end to end solution on the reported issues.➢ Responsible for client queries and critical issues (P1 & P2) on immediate basis, handling customer escalationsas and when needed. Interaction along with clients as well as interacting with Vendors on logged cases.➢ Installation, Administration and Troubleshooting on Microsoft Exchange 2016 in Hybrid environment as well as support on MS Office 365 services. Also, Implementation of SPF, DKIM and DMARC.➢ Managing mailbox migration like: On-Prem to Exchange online/O365, V2V, P2V, Cross Tenant or Tenant to Tenant. Migrating all type of mailboxes from physical exchange server to AWS cloud exchange server.➢ Providing support for Internal and external email tracking and protecting them on EOP and Proofpoint mail gateway for email security.➢ Looking into the issues like: Mail flow, Sync issues, Retention policies, SPF, DKIM, DMARC, Post Migration issues in mailbox, outlook client, MS Office 365, Autodiscover and Accepted Domains.➢ Testing on various patches and hotfixes before applying them in production and documented operational behavior differences.➢ Maintaining daily operations including Incident, Change and Problem Management for high severity issues and handling ageing tickets on ServiceNow ticketing tool along with the operation work.➢ Creating and following company as well as client Standard Operating Procedures (SOPs). Show less