Anjali Barik

Experience

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  ICICI Bank

  Jan 2021 - Jun 2022

  Business Data Analyst

  Filter Data by reviewing reports and performance indicators to identify and correct code problems. ● Preparing reports for the management stating trends, patterns, and predictions using relevant data. ● Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling. ● them to take important decisions based on various facts and trends

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  Epsilon

  Jul 2022 - Jul 2023

  Product Support Engineer L1

  Worked as a product support engineer and handled client issues over mail via ticketing tools, jira. ● Maintain and adhere production schedules to include ad-hoc requests. ● Stopping and starting system processes. ● Troubleshoot failures and determine best course of action. ● Internal Stakeholder communications with respect to the daily production cycles. ● Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications). ● SLA Adherence. ● Assist with restores and backup requests.Monitoring the Prod server using Elk Dashboard, Alert Dashboard. Monitoring the deployment status of the workflows using PCM and FRMS and generate the report. Handled issues of US and UK based clients like JP Morgan Chase, Marriott, Nissan, Baskin-Robins etcEscalating tickets of critical issues to L2/L3. Show less